acout support

[anivair.livejournal.com]

So this isn't about my support, it's about vendor support, but it just blows my mind.

So I get an email from them just now. "Hey, this scan is taking too long on our end, can you have your users log off for a while?"

umm ... what? No, sorry, i'm not sure if you noticed, the users are sort of the point of the business. They sort of make all the money happen. Sorry if it's laggy.

Argh...

[amynnah.livejournal.com]

I swear, they all come out on Friday...
Recap: Helldesk at a hospital.

( Assorted Dears... )

Oh for fucks SAKE.

[toxico.livejournal.com]

Echoing a sentiment made by amynnah today:

The surest way to get people to come to your desk?

GO GET LUNCH.

The entire Help Desk, two senior engineers and two random employees have walked into this room demanding my immediate attention for christfucking nothing in the five minutes between me getting back with a sammich and me typing this post. Not a one of them minds that I have a maw full of turkey; in fact, they are inconvenienced by this.

Fuckers.

And this was after the shelf on which our lobby TV's cable box resided proudly proclaimed it would no longer be joined to that wall BY CRACKY, causing said cable box and a Blu-ray player to land on my foot when my job title morphed from Systems Administrator to Time Warner Technician...

(no subject)

[misfit4leaf.livejournal.com]

I work for $FinancialCo., doing tech support. This guy calls in, saying he can't connect to the wireless network at home using his work laptop. So I do a bunch of troubleshooting, make sure that the wireless device is installed and functional. Make sure his wireless card was switched on...which it was. So I said "Hmmm...are you able to connect to the wireless on anything else in the house?" to which he said "no, I'm not at home right now, I'm at the office. Should I be at home?" Ugh. If you call in about a connectivity problem AT HOME, wouldn't it be obvious that you need to be AT HOME? 14 minutes wasted!!

I'm only half into my day, and these are the calls I've been recieving ALL DAY. So help me god, I better be able to settle in at home with a bottle of whiskey and Gears of War 2 or I'll be very very grumpy.