(no subject)

[misfit4leaf.livejournal.com]

I work for $FinancialCo., doing tech support. This guy calls in, saying he can't connect to the wireless network at home using his work laptop. So I do a bunch of troubleshooting, make sure that the wireless device is installed and functional. Make sure his wireless card was switched on...which it was. So I said "Hmmm...are you able to connect to the wireless on anything else in the house?" to which he said "no, I'm not at home right now, I'm at the office. Should I be at home?" Ugh. If you call in about a connectivity problem AT HOME, wouldn't it be obvious that you need to be AT HOME? 14 minutes wasted!!

I'm only half into my day, and these are the calls I've been recieving ALL DAY. So help me god, I better be able to settle in at home with a bottle of whiskey and Gears of War 2 or I'll be very very grumpy.

Comments

[innazim.livejournal.com]

only 14 min? very lucky. 2 clue points for you.
(-77 for the luser)

[misfit4leaf.livejournal.com]

We're supposed to keep our calls under 15 min., with the ideal being 10., so I was kind of perturbed. But yeah, I guess in the scheme of things, 14 minutes is very lucky. I once worked a job where I spent 7 1/2 HOURS troubleshooting one guy's problems.

[the-s-guy.livejournal.com]

Was this the standard lack of understanding about the differences in range between WAPs and, for example, satellite TV?

I've had a guy call about his laptop not connecting to the site-wide wireless network, and had to explain to him that the range of the transmitters was maybe a couple of hundred feet tops, and that he might have some problems attempting to connect from over a thousand miles away.

Note to self: have corporate laptop "connect to wireless" interfaces pop up something like "Scanning for wireless points up to 50 feet away... no networks found within 50 feet" - not technically accurate, but getting the point across.

[misfit4leaf.livejournal.com]

No, what this was is that he made it sound like he was at home, trying to use his home network. In reality, he was at the home office, which does not use wireless internet at any point, and everyone at home office knows this. Which is why I headdesked when he finally revealed that information.

[the-s-guy.livejournal.com]

Rule 1 by omission :)

[buckaction.livejournal.com]

I had a guy once that called in for help with his home cable modem connection once.

From his cell phone.

In his car.

On the highway.

with the top down.


And he was surprised when I suggested he call us back from home.

He was also obviously annoyed I was having trouble understanding a fucking thing he said.

DUR

[misfit4leaf.livejournal.com]

Oh man. *hands you a shot of whiskey*