(no subject)

[ex-deliveryboy.livejournal.com]

I love my job sometimes....


We frequently use IM to send messages to each other while on calls.


Customer: I want to speak to a supervisor!
Rep: Please hold
Rep: ********* requesting a supervisor
me: why for?
Rep: she's adamnt that she called in december to close her account, refuses too honor payment
Rep: for ammount due
me: well, im not currently available to take her call, but also advise that we received email from her dated 2/4/05 from her asking us to use "another card on file" and we asked her to call in becuase we don't HAVE a 2nd card on file
Rep: lol

Apparently, the rest of the call went swimmingly well :)

Expensive lesson of the day

[polarbee.livejournal.com]

If you decide to build a computer yourself, RTFM. When you install the Socket 754 processor backwards and bend some of the pins, your computer will not work. When I call and tell you that you need a new processor because attempting to fix said bent pins will only result in them breaking clean off, please accept this as your expensive lesson of the day. Thank you.

So Stupid it Hurts

[klytus.livejournal.com]

I get a call from a lady with a problem (well, its obvious she has problems, but I assumed she was calling about the one of the technical ones). There is a wide-spread issue among our supported clients – so wide-spread we have a message about the problem and how to solve it on the IVR when you call in. She calls to tell me that she had this problem, heard the message, and went home to take the steps outlined to fix it. So far so good. This is the sort of problem we can fix only when the client is home and on the network - which is why the IVR tells the clients to go home and connect to the network. So when the fix does not work, does she call us from home? Nope. She leaves home and calls us when she is on the road. That’s right. She left home to call and tell me her system wasn’t working. She also knew we could not troubleshoot it yet, but she wanted a ticket opened so it would be ready when she got home again. In the meantime, she was going to go and do work without being able to do many of the things she needs this particular system to be working to do.

::takes a drill to his skull to let the stupid-demons out:::

Oh wow.....

[docskurlock.livejournal.com]

So I go into the office today and one of the *users* is having some trouble with his voice dictation software. I go in and he's repeatedly clicking the left mouse button on the menu button for this software. My first words were, "STOP! Let it load. Notice how the screen keeps flashing? It's trying to load and you keep closing it." He just stared at the screen dumbfounded.

What is with *users* these days? If it doesn't happen instantly, is it not fast enough? I mean, his computer isn't slow, by any means. I mean, he's got this Webshots crap on it, which I've tried to get him to remove. I thought he was going to break the mouse, he was hammering on that left mouse button. His words were, "I've had to use the task manager to end the program before, it's slow, it's locked up, it's down, I can't work....." Yes...he's used all of those in one sentence before.

ARGH!

[celyste.livejournal.com]

Why does this still happen?!

( Cut as not completely on topic )

Please let me know if I'm too far off topic. :-/