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May. 5th, 2005 10:54 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ex-deliveryboy.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI love my job sometimes....
We frequently use IM to send messages to each other while on calls.
Customer: I want to speak to a supervisor!
Rep: Please hold
Rep: ********* requesting a supervisor
me: why for?
Rep: she's adamnt that she called in december to close her account, refuses too honor payment
Rep: for ammount due
me: well, im not currently available to take her call, but also advise that we received email from her dated 2/4/05 from her asking us to use "another card on file" and we asked her to call in becuase we don't HAVE a 2nd card on file
Rep: lol
Apparently, the rest of the call went swimmingly well :)
We frequently use IM to send messages to each other while on calls.
Customer: I want to speak to a supervisor!
Rep: Please hold
Rep: ********* requesting a supervisor
me: why for?
Rep: she's adamnt that she called in december to close her account, refuses too honor payment
Rep: for ammount due
me: well, im not currently available to take her call, but also advise that we received email from her dated 2/4/05 from her asking us to use "another card on file" and we asked her to call in becuase we don't HAVE a 2nd card on file
Rep: lol
Apparently, the rest of the call went swimmingly well :)
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Date: 2005-05-07 07:55 pm (UTC)