So Stupid it Hurts

[klytus.livejournal.com]

I get a call from a lady with a problem (well, its obvious she has problems, but I assumed she was calling about the one of the technical ones). There is a wide-spread issue among our supported clients – so wide-spread we have a message about the problem and how to solve it on the IVR when you call in. She calls to tell me that she had this problem, heard the message, and went home to take the steps outlined to fix it. So far so good. This is the sort of problem we can fix only when the client is home and on the network - which is why the IVR tells the clients to go home and connect to the network. So when the fix does not work, does she call us from home? Nope. She leaves home and calls us when she is on the road. That’s right. She left home to call and tell me her system wasn’t working. She also knew we could not troubleshoot it yet, but she wanted a ticket opened so it would be ready when she got home again. In the meantime, she was going to go and do work without being able to do many of the things she needs this particular system to be working to do.

::takes a drill to his skull to let the stupid-demons out:::

Comments

[annamaryse.livejournal.com]

Funny. I had two like that today.

[loosechanj.livejournal.com]

::takes a drill to his skull to let the stupid-demons out:::

See, your problem was that you let them in.

[sigurther.livejournal.com]

"Okay, ma'am, your ticket is open! Have a nice day!" *click* Simple answer to a stupid problem ;) Let her figure this shit out. LOL I AM IN MY KAR CAN YOU TS I MEAN TROUBLESHOOT NOT TINYSEXENGZ MY COMPYOOTUR? STI NOT IN TEH KAR BUT AT MY HOLME, ROFL C U THAIR L8R