Tech guy, huh?

[mjkauffman.livejournal.com]

Me: "Ok, does your office have a hardware tech or someone who just does your computer work in general?"
Her: "Well my husband does all the computer work here, do you want to talk to him?"
Me: "Oh is he there? Yeah that would be great, put him on."
*Mr. Husband the "computer guy" gets on the phone
Me: "Ok, so they're running windows XP home edition right?"
Him: "Yep."
Me: "Do they have Service Pack 2 installed?"
Him: ".... What's a Service Pack 2?"

(no subject)

[jahbulon.livejournal.com]

I notice that we have exceeded our monthly allowance of mb used. Does this mean the computer operating speed slows down, or just download speed? Our computer is running really slowly and I'm wondering if it's because of the excess? When does our next monthly allowance begin?


Yes, dear stupid fool, we are stealing your processor power. Let this be a warning. You download any more and we'll confiscate your ram.

Got Server?

[k8mnstr.livejournal.com]

Customer just wrote in with: "Can't find server?". I REALLY wanna reply with: "Got Server?"

Kharmic retribution

[seattleotaku.livejournal.com]

I send a specific request for log information from the system logs that lowly users don't have access to.  An abuser used an admin's password to pull an April 1 prank on the site, and while we can assume who it was, we need the logs to "show" it, so I need the logs for that morning.  I get a semi-auto reply, roughly, "We got the request.  No those logs aren't available for download, and only kept for a day, but I'll have someone check that for you ASAP."  A week later (a day later I gave up), "We only keep those logs for a day, sorry.  I checked today's log, and don't see any accesses." 

Yet where I work it's, "Those logs are available to download (link), but I checked them for you and saw (list of entries).  We only keep them for a week, by the way."

- - -

I'm on pre-answer hold for about half an hour, while an SQL server is down for the second day with no web/email notices of even an outage or even "situation" or whatever these folks call them, when the call drops.  I redial to get, "Our call center is now closed, try back tomorrow."

Yet where I work, the phones ring, and they either get me/coworker or voice mail (no hell, straight to recording, which pages the boss after hours).

- - -

Why do I assume these people get paid more than me?  Life in balance, I suppose.  ^_^

(no subject)

[katyism.livejournal.com]

I think Daft Punk's "Technologic" should be the hold music at my call center or something.

( lyrics and an mp3 if you care )

You know it's going to be a bad day...

[reynardo.livejournal.com]

when you ask the customer "So which version of Windows are you using? ME? 98? XP?"

and the answer you get is....


"... Microsoft."