techrecovery | Kharmic retribution

I send a specific request for log information from the system logs that lowly users don't have access to. An abuser used an admin's password to pull an April 1 prank on the site, and while we can assume who it was, we need the logs to "show" it, so I need the logs for that morning. I get a semi-auto reply, roughly, "We got the request. No those logs aren't available for download, and only kept for a day, but I'll have someone check that for you ASAP." A week later (a day later I gave up), "We only keep those logs for a day, sorry. I checked today's log, and don't see any accesses."

Yet where I work it's, "Those logs are available to download (link), but I checked them for you and saw (list of entries). We only keep them for a week, by the way."

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I'm on pre-answer hold for about half an hour, while an SQL server is down for the second day with no web/email notices of even an outage or even "situation" or whatever these folks call them, when the call drops. I redial to get, "Our call center is now closed, try back tomorrow."

Yet where I work, the phones ring, and they either get me/coworker or voice mail (no hell, straight to recording, which pages the boss after hours).

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Why do I assume these people get paid more than me? Life in balance, I suppose. ^_^