You know it's going to be a bad day...

[reynardo.livejournal.com]

when you ask the customer "So which version of Windows are you using? ME? 98? XP?"

and the answer you get is....


"... Microsoft."

Comments

[malgrep.livejournal.com]

I used to get the same answer when I asked what email client, browser, or any other application they were using.

It boiled down to asking "What little picture do you click on to get your email?"

[servermonkey.livejournal.com]

Because it SO tough for these people to figure out what they're using. Ugh. Drives me NUTS!

Also, whenever I get a response like, "I'm using Office 98." Bleh!

[methedras.livejournal.com]

Yeah I was about to say "I got one better... 'Office'."

[servermonkey.livejournal.com]

Idiocy abounds in users it seems.

[photosinensis.livejournal.com]

So they're a Mac user?

[c0c0c0.livejournal.com]

Better that than Gateway or 97.

[linguafranca.livejournal.com]

A lot of my users have "Windows 2000 ME" or "Windows 2000 XP."

[anivair.livejournal.com]

ahh, as opposed to that apple windows.

[photosinensis.livejournal.com]

Or, even better yet, X Windows.

[buckaction.livejournal.com]

it's most commonly for me that they say either "ah, ima usin' the Winders 2000 Millenium Edition" or "Ahm using Winders uh.. 97"

[110billion.livejournal.com]

I often get "2000 XP!"
or "Windows 2003" When they're talking about Office 2003.
Told this guy he was unsupported, cos he kept telling me Win2003, refused to believe it would be XP, he got full on irate and chucked a full psycho. I transferred him to my supervisor, who the cust immediately told him that he had XP.

I was so pissed off.
"Er, uh, sorry..."

[warpedwitch.livejournal.com]

it's psychotic episodes like that that prompted me to just stop asking-after all, you already know what their desktop looks like, you know what control panels looks like, why ask when you'll be able to tell in thirty seconds?

tho', ya know, if my boss had bitched at me for a customer going psychotic and lying to me, i woulda made him listen to the tape...

[110billion.livejournal.com]

I get them to run winver
XP users answer with "version 5.1"
Then I'll have to ask them about 4 times, after that "Above that, does it say Windows XP?"
"No... It says Microsoft Windows"
"Look further up..."
"Oh, yeah, Windows XP!"

Best answer I ever got was Windows 76.

[warpedwitch.livejournal.com]

i stopped asking...i just went on my merry way, because at some point in time, you're bound to hit control panel, and i noticed that control panel doesn't change for 95, 98 or 2k-it changes in ME or XP, and you can guess from the context of the call/person what machine it is...:)

[110billion.livejournal.com]

i just go "ok, start > run > winver"
problem solved :P

[warpedwitch.livejournal.com]

*shrugs* for me, paying attention to control panel was actually quicker and easier...if they had a bad upgrade, then that's when i went after the windows version, but otherwise, if they didn't know it off the bat, i didn't care...

[reynardo.livejournal.com]

True, but if it's 98 or ME then being able to go straight to WINIPCFG is nice.

Or for the other two, spelling out "CMD" instead of the whole "COMMAND" when heading for the dreaded DOS box.

winver is all well and good, but they still end up telling you the *little* stuff instead of the GREAT BIG LETTERS.

[warpedwitch.livejournal.com]

by the time i needed to get into ipconfig, i've already been into control panel...i'm trying to think of a time i went straight into ipconfig, and i can't....

wait, in the older systems, doesn't the top of the dos window And the ipconfig box both tell you the os anyway?

[110billion.livejournal.com]

oh yes, best ever answer to "which version of windows do you have?" just improved last night
"netscape"

[warpedwitch.livejournal.com]

*nods* i've gotten that too...never did find a way to install that bitch slap button...

[warpedwitch.livejournal.com]

no, you know it's a bad day when you ask and they say "i dunno"...or even better-"i-opener"...