(no subject)

[crankyholly.livejournal.com]

I love the way customers just come up computer-esque answers when you ask them questions. One such person had issues with his 'DSL router." Of course, he has niether DSL nor a router.

And my favorite version of Windows yet? I asked a lady what OS she was running and the reply? "Windows 9.0 Optimized." I thought she might have a Mac, but no, it was a Dell. It took all I had in me not to laugh.

As my coworker said, "I'm glad she held out for the Optimized release... I've had nothing but problems with 9.0"

Not bored, but multi tasking...

[jecook]

Got a cheesy Winbook sitting on my desk. As soon as I finish backing up the data on it, I get to nuke it.

1) It's XP HOME. She was wondering why SHe could not access the network drive (duh...)
2) She's the second user on it, and this is a good way of a fresh start. Plus, Any non-company stuff just... dissappears.
3) XP HOME. Nuff said?!?!? (Seriously, can't log in as Administrator in normal mode? how much crack was MS smoking??)

x-posted from my personal journal.

Techsupport Veterans: Best tips, tricks and techniques

[the-s-guy.livejournal.com]

The operators, bobs, phone wranglers, floorwalkers, on-siters, truck-rollers and just plain techs among us who have been around for a while know there are techniques you only learn after months, if not years. No-one teaches them; they are wrung from bitter experience.

So what do you know now that you wish you'd known in your first year? Is it a certain way of speaking, a particular way to set up your tools, methods for getting a caller off the phone, or fixing their technical problems despite their other problems? What makes you better, faster, stronger than you were before?

Speak ye, O sages!

Windows Installer

[punkygoat.livejournal.com]

Anyone here know how to reinstall Windows Installer on XP? It could help some of my customer with burning problems, as many issues are our burn engine not being able to be installed properly.

The instructions we have are as such:
-----------------------------------------
1. At the command prompt, type one of the following commands, and then press ENTER, where drive and Windows are the drive and folder where Windows is installed.

If you are running Microsoft Windows XP, Microsoft Windows 98, Microsoft Windows 2000, or Microsoft Windows NT, type the following:

attrib -r -s -h drive:\Windows\System32\dllcache

2. At the command prompt, type the following. Press ENTER after you type each line.

ren msi.dll msi.old
ren msiexec.exe msiexec.old
ren msihnd.dll msihnd.old

3. At the command prompt, type exit, and then press ENTER.

4. Restart your computer.

5. Update the Windows Installer files to the latest version. To do so, visit one of the following Microsoft Web sites, and then download and install Windows Installer 2.0.

Note Windows Installer 2.0 is included with Microsoft Windows XP. You do not have to perform this step if you are using Windows XP.


· For Microsoft Windows NT 4.0 and Microsoft Windows 2000:

http://www.microsoft.com/downloads/release.asp?releaseid=32832&NewList=1

6. After the installation of the Windows Installer is complete, shut down and restart your computer
-----------------------------------------

Now, I tried this on my machine and the first problem that came up with that those three files I need to rename are not in system32/dllcache, but only /system32/. So I renamed the files in that directory and restarted. Upon restart, I went to system32 and found the old and new versions of those files, so they must reinstate on restart. But I also found the new versions in system32/dllcache.
Then I went to another machine that this fix had not been done on and found the first file, msi.dll, in the dllcache, along with all three system32.

Can anyone shed a bit more light on this? Seems like renaming the files in system32 and rebooting should work, but just want to double check.

Dear office user,

[the-s-guy.livejournal.com]

Is it too much to ask that when you call me complaining that your printouts are not appearing, I not be able to solve the problem by asking "Are you printing to a printer that actually exists?"

I weep for the species.

(no subject)

[ladynisa.livejournal.com]

I spoke with the whiniest motherfucker, and damnit its MOnday, and I need to BITCH.

First off, the guy works for GeekSquad, so flat out, he should fucking know better than to call me up and WHINE. Second off, from the sound of his voice, the guy had to be at elast in his early 30s, so he should be grown the fuck up enough not to WHINE. Third off, after much prodding and contemplating of just hanging up the phone, I managed to get the reason why the DSL modem wasn't working. It was because the guy never bothered to READ THE FUCKING MANUAL and basically did everythng WRONG. So seeing as how I wasn't speaking with the *actual* customer, I took a few liberties.

GeekSquad Whiner: whine whine whine, this modem sucks, blah blah blah

Me(looking at my call timer): Well, You see the reason why you are having so many problems with Brand X DSL Modem, is because it has an adverse responce to people who whine and can't read directions. So, how about we stop our little cryfest and you follow my directions so we can get Ms. So-in-so on the internet, and you back in your mother's basement.

I could hear the shock in his face.

Don't you just love Mondays and an open ended customer service policy?

(no subject)

[malgrep.livejournal.com]

When I got in to work today I walked in on an interesting conversation.

Apparently one of my co-workers has not read a single book since he graduated from college (5 years ago). While he was in college he only read one (not sure how he got away with that other than by cheating).

He is proud of this too.

How can one work in IT (or any other field) and not constantly be reading up on new technology. Or at the very least how can you do it and not RTFM?

He is a brown noser from hell, so that explains part of it.