I vote for making them walk somewhere inconvenient to do it. Forms or penalty waits maximize the amount of time they have to stand at the desk or phone you a lot whining about how unjust the system is and how VALUABLE their time is. Farming it out to their bosses puts you in line for the same amount of verbal abuse, just from one level up. But a short walk doesn't take very long once they steel themselves to do it, and whining about it makes you seem lazy - yet it requires that they find their IDs, get out of their chairs, and go OUTSIDE, which office slugs universally hate. Maximum payback for you with the least increase in whining exposure from the lusers!
1) The employees have to admit to their boss that they forgot their password again; 2) The bosses have to do more work (even if it's only 10 seconds) and are therefore unlikely to be happy to see someone forget their password five times a week; 3) The bosses themselves have to go see their own managers if they forget, so it's an equitable arrangement and whining about it makes them sound, well, whiny; 4) Less calls to techsupport; 5) Easily implementable across a multi-site company as techsupport can't possibly be expected to be able to verify a random employee over a phone line as securely as that employee's particular boss standing right in front of them. Plus there are less delays in a large organisation as there are more bosses than tech staff, so there's no hour-long wait on the phone each morning while the previous 300 callers get their passwords reset as well.
Combine walk to another building with lots of security forms, including a must be signed "I will not put my password on a post-it not and stick it to my monitor where anyone can see it" slip.
My husband had someone do this to him once. His first day on the job and they hadn't given him the password he'd requested so he couldn't get in. When he requests a reset the tech got all smart-ass and did something like this. Pissed us off. So be fair if you do it.
I'd vote for docking their pay (but possibly giving them one reset gratis, because I'm far too kind). Slightly more official than demanding donations to the Combined Sysadmin, Operator and Bob Beer Fund, but it still hits them where it hurts - the wallet.
We already make them walk/drive to another building/campus and show ID, and it still doesn't stop them from calling and asking if we can't just do it for them over the phone pleeeeze. Well, we can't. We just simply physically cannot, it's true! ugh.
I always think a little financial incentive is a good motivator - make the bastards pay! If they work for the same company as the call desk is in, have it docked from their pay packet. If they're a stupid user of your ISP, charge them!
I think a nice £10 ($20) fee would jog most people's memory!
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techrecovery2005-06-01 04:23 pm
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1) The employees have to admit to their boss that they forgot their password again;
2) The bosses have to do more work (even if it's only 10 seconds) and are therefore unlikely to be happy to see someone forget their password five times a week;
3) The bosses themselves have to go see their own managers if they forget, so it's an equitable arrangement and whining about it makes them sound, well, whiny;
4) Less calls to techsupport;
5) Easily implementable across a multi-site company as techsupport can't possibly be expected to be able to verify a random employee over a phone line as securely as that employee's particular boss standing right in front of them. Plus there are less delays in a large organisation as there are more bosses than tech staff, so there's no hour-long wait on the phone each morning while the previous 300 callers get their passwords reset as well.
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Get a memory, fuckhole.
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Other
Re: Other
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no security policy, users have the same passwords forever, and are never required to change them.
whee.
Sure I never get reset requests, but at what cost?
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Here, in addition to walking (or driving to a closer parking lot and THEN walking) to another building to pick up the password:
They must first wait for an admin to process the password reset. (Anywhere between a few minutes to several hours. Penalty wait... :P)
They must sign off on the password form when they pick it up, and show ID.
They whine about all this sooo much.
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I think a nice £10 ($20) fee would jog most people's memory!