I always think a little financial incentive is a good motivator - make the bastards pay! If they work for the same company as the call desk is in, have it docked from their pay packet. If they're a stupid user of your ISP, charge them!
I think a nice £10 ($20) fee would jog most people's memory!
no subject
Date: 2005-06-02 12:26 pm (UTC)I think a nice £10 ($20) fee would jog most people's memory!