Poll: Reducing password calls?

[the-s-guy.livejournal.com]

[Poll #504191]

Comments

[guinevere33.livejournal.com]

I vote for making them walk somewhere inconvenient to do it. Forms or penalty waits maximize the amount of time they have to stand at the desk or phone you a lot whining about how unjust the system is and how VALUABLE their time is. Farming it out to their bosses puts you in line for the same amount of verbal abuse, just from one level up. But a short walk doesn't take very long once they steel themselves to do it, and whining about it makes you seem lazy - yet it requires that they find their IDs, get out of their chairs, and go OUTSIDE, which office slugs universally hate. Maximum payback for you with the least increase in whining exposure from the lusers!

[the-s-guy.livejournal.com]

Making the bosses do it is lots of fun.

1) The employees have to admit to their boss that they forgot their password again;
2) The bosses have to do more work (even if it's only 10 seconds) and are therefore unlikely to be happy to see someone forget their password five times a week;
3) The bosses themselves have to go see their own managers if they forget, so it's an equitable arrangement and whining about it makes them sound, well, whiny;
4) Less calls to techsupport;
5) Easily implementable across a multi-site company as techsupport can't possibly be expected to be able to verify a random employee over a phone line as securely as that employee's particular boss standing right in front of them. Plus there are less delays in a large organisation as there are more bosses than tech staff, so there's no hour-long wait on the phone each morning while the previous 300 callers get their passwords reset as well.