We're not getting any email!!!1!!!

[kerberos.livejournal.com]

So offcourse I check.

dig @nameserver mx domain.se

; <<>> DiG 8.3 <<>> @nameserver mx domain.se
; (1 server found)
;; res options: init recurs defnam dnsrch
;; got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUERY SECTION:
;;      domain.se, type = MX, class = IN

;; ANSWER SECTION:
domain.se.   2H IN MX        0 127.0.0.1.


GEEEE I WONDER WHY?

(domain changed to protect the stupid).

Is it time for rum yet?

(no subject)

[jarad.livejournal.com]

I have a customer who installs computers all over the country to run electronic billboards. An employee of theirs has spent the last week pestering me about one site's inability to stay online.

He claims it drops out every 20 minutes. 
I did a test of the ADSL line and router, which both came back clean.

Still dropping out every 20 minutes.
Pinged the router every 5 seconds for over 24 hours. Not a single packet dropped.

Whine.
Sent massive email missive to said employee who sounds like he's permanently baked, explaining how there is no broadband fault, everything is clean and frankly working beyond expectations. Advised he check his computer.

(... a week goes by...)

Several more phones calls come in in a flurry to coworkers. Eventually, I get the stoner pushed through to a manager. Manager tries to talk him through checking his computer's connections (which he told us he had done several times, and even replaced them).

Manager: You're getting "no network cable connected" on the PC? Have you checked the patch cable?
Supposedly IT competant customer: What's a patch cable?

*head desk smack*

Push the button!

[scubaian.livejournal.com]

Call Centre tech support here!

Agent raises a fault, every time she logs into her handset it logs her straight back out again. It's a common thing, if the agent is on autoanswer the system won't let you log in without the headset activated to ensure you are ready to take calls. I fire up the IM client.

Me : Is your headset button on?

Agent : Yes

[I've been here before so just check again]

Me : So the light next to the button marked headset is lit?

Agent : Yes it is

So I get off my big fat arse and go and see the agent. The headset button is off and the light isn't on.

Me : The light isn't on

Agent : Yes it is

Me : !!!!!!!!!!!!!!!!!!!

Now I've had pretty the same thing happen a number of times but I've never had a agent claim a light is on when it clearly isn't when I'm actually standing there. I honestly didn't know what to say, so I pressed the button, and she looked at me as if I was stupid.

Just WTF