(no subject)

[jarad.livejournal.com]

I have a customer who installs computers all over the country to run electronic billboards. An employee of theirs has spent the last week pestering me about one site's inability to stay online.

He claims it drops out every 20 minutes. 
I did a test of the ADSL line and router, which both came back clean.

Still dropping out every 20 minutes.
Pinged the router every 5 seconds for over 24 hours. Not a single packet dropped.

Whine.
Sent massive email missive to said employee who sounds like he's permanently baked, explaining how there is no broadband fault, everything is clean and frankly working beyond expectations. Advised he check his computer.

(... a week goes by...)

Several more phones calls come in in a flurry to coworkers. Eventually, I get the stoner pushed through to a manager. Manager tries to talk him through checking his computer's connections (which he told us he had done several times, and even replaced them).

Manager: You're getting "no network cable connected" on the PC? Have you checked the patch cable?
Supposedly IT competant customer: What's a patch cable?

*head desk smack*

Comments

[c0nsumer.livejournal.com]

Probably always on wireless and due to the inherent instability of that things it's you lot doing wrong.

[jarad.livejournal.com]

You're awesome at not reading.

This is a community for tech support folks to vent. Not for muppets to try and pipe in with shitty, half-assed advice. If you had bothered to read properly, you'd realise that this is a story about a supposedly IT-aware customer claiming to have checking cabling, when in fact he did not even know what a patch cable was. There was no mention of a wireless network anywhere in this story, nor was one involved. You utterly failed at comprehension of the punchline.

[c0nsumer.livejournal.com]

Your job appears to stress you greatly. Have you considered a career change?

[c0nsumer.livejournal.com]

Wow. What a terrible stream-of-consciousness rant. That should have said "It's probably always on wireless, and due to the inherent instability of it the guy thinks it's your connection being faulty."

[notthebuddha.livejournal.com]

"competent"

[notthebuddha.livejournal.com]

I do not think that word means what you think it means.

[notthebuddha.livejournal.com]

Okay, then why is it valid for a guy that can't spell to mock a guy with a deficient vocabulary, and valid for you to mock me for being fallible, but not valid for me to point out that the original mocker is fallible? Do I need to include gratuitous mockery to come up to the standard?