simplification

[hisamishness.livejournal.com]

I just boiled down an email I had to send to an end user into what the end user will take from it. Sort fo how your dog hears 'blah blah blah Good Boy blah blah Treat blah blah..."

emailed user that tech support will not accept a ticket from tech support unless submitted by another arm of tech support that tech support cannot route tickets to.

Argh