(no subject)

[jcaswell.livejournal.com]

User brings his laptop in to us with the message "AVG won't update" (he doesn't strictly work for our school, so he's not getting our site licensed Sophos, he can have AVG free). Turns out what he actually meant was "I've been fiddling with my DNS settings, now the Internet won't work". Damn users!

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helldesk phone monkey asks

[ursulagoddess.livejournal.com]

callers to please, pretty-pretty please, with cream & sugar on top, to take me off of speaker phone!

Also, other people who don't normally work the phones and/or this specific issue. IMHO, clearing out temp files when someone is having an issue viewing any web page should be just whatcha do and not, try to track me down to have me take a call.

Or maybe I'm just too ready to not be here anymore that I have zero patience for anyone or anything.

There's some sort of epidemic going around.

[crazycatlady.livejournal.com]

It's Tuesday. I've taken three (3) calls so far this week where users have managed to rotate their displays. Not their monitors, as most of them are on laptops. The actual picture is turned sideways or upside down. One users's excuse was 'I was in the Processes tab in the Task Manger and I just cilcked something randomly because my IE was frozen and now my screen is wierd!'. Hand to God.

I just- I don't know. What do you say to that? Unfortunately, slamming the phone against the desk until they hang up is not the correct response.


Yet.