It's going to be one of those days...

[mtupyro.livejournal.com]

Ticket that just came in:

"The setting of the pc is gone everytime I login my account. Could I know
how to fix it?"

Ask user to stop by.

$PYRO: What setting isn't be saved?
$LUSER: Just, the setting. The setting.
$PYRO: Could you be a little more specific? Maybe give me an example?
$LUSER: Just the setting that I save on the PC.

*headdesk*

This goes on for 10 minutes before I get her to give me an example. "Shortcuts I create aren't showing up again. Like shortcuts on the desktop."

Desktop is part of her roaming profile, so I reset her profile thinking something could be tweaked there and it's not saving correctly. I explain to her what I'm doing (big mistake) and she starts with "no no no, even on the computer I always use they don't show up." While that does tell me it's probably not an issue of her using a local profile instead of it loading her roaming profile, it's gigantically annoying to hear ten times in a row.

Luckily at 10 I have a user dropping off a tablet that refuses to autorotate. Boss expects this to take me most of the day (I disagree) but it gets me out of having to run out to help idiots.

I curse you, ATT

[hisamishness.livejournal.com]

It appears that ATT moved to a new provisioning system Monday. Apparently one of the 'features' of this system is that it is not allowing activations, deactivations and account changes.

Guess who has to move a user's service to a spanky new Curve.... From a pre-Cingular ATT 7290. With a pre-Cingular ATT plain SIM that's not compatible with the Curve...

ARGH!!!!!!

I failed to maintain my buzz this AM for this?

New wireless, new key...

[dragonbofh.livejournal.com]

... Same stupid

Users call up in a panic screaming that they can't connect to the new wireless network (remember this? Yeah, I have the new WAP up with WPA2 now... oi vey). I go over to see them and get plenty of "ZOMFG can't connects to nets!";

User1: "We can't connect to the wireless!"
User2: "I've tried the WEP key you gave me but it didn't work!"
Me: "Ahh well there's the problem, it's a WPA2 key" As I had told them earlier.
User1: Ooooooh, look at you and your big words!" <-- Yes, this is an actual quote.
Me: Clickety-Click "Works now" and walk away.

Just can't be bothered with people who are not only ignorant, but celebrate their ignorance, nee are proud of it. It disgusts me.

If I have to have this conversation again, somebody is getting hurt

[syberghost.livejournal.com]

About once a month we get a request from one of our projects to add some more firewall holes for new applications (or old applications they forgot to request) so the test team that was outsourced to India can get to them. The firewalls are under the control of another group, and they have strict outage windows, so typically the testers aren't available during the window and have to test the next business day.

Every single frakking time, I get this conversation:

test: Server foo on port N is working, but servers bar, baz, and quux on port N aren't working.

me: There isn't an application running on port N on those servers currently. You need to either:

a) Use telnet and watch how long it takes to time out; if it's quick you got through the firewall and rejected at the server, if it's forever it may be firewall, the error (from Windows) is the same either way.

b) Have the Environment Management guys for that project start the applications for you before you test them.

c) As a last resort, start a conference call with me, the EM guys, and you testers to make sure nobody is starting the applications, and I'll set up a temporary listener daemon for you so you can test this.

it'd be a lot easier if you just payed attention to the time it takes telnet to time out.

test, hours later: we tried again with telnet, it's still not working. Here is a screenshot of the errors.

me: Hello, is this thing on? I need to know how LONG it took to get the errors, not see the errors again; it's the same error whether the firewall change is there or not.


Face, meet shotgun; shotgun, face.

(no subject)

[wignersfriend.livejournal.com]

It' s been a hectic morning. All of the "regular" employees in the tech department are off cooking tapas. I'm here answering the phones. Which means I decided to come on here and provide you with a little e-mail that's helped lighten my mood.

( It's a passive agressive phone thing... )