New wireless, new key...

[dragonbofh.livejournal.com]

... Same stupid

Users call up in a panic screaming that they can't connect to the new wireless network (remember this? Yeah, I have the new WAP up with WPA2 now... oi vey). I go over to see them and get plenty of "ZOMFG can't connects to nets!";

User1: "We can't connect to the wireless!"
User2: "I've tried the WEP key you gave me but it didn't work!"
Me: "Ahh well there's the problem, it's a WPA2 key" As I had told them earlier.
User1: Ooooooh, look at you and your big words!" <-- Yes, this is an actual quote.
Me: Clickety-Click "Works now" and walk away.

Just can't be bothered with people who are not only ignorant, but celebrate their ignorance, nee are proud of it. It disgusts me.

Comments

[canray.livejournal.com]

"Ooooooh, look at you and your big words!"

That's right. Three letters and a number is a "Big Word". What is your job again?

[the-reda.livejournal.com]

Idiocracy! I swear it is coming sooner than the movie claims.

I like money!

[the-reda.livejournal.com]

I tell you Idiocracy is coming!

Re: I like money!

[kostika.livejournal.com]

I wish I didn't agree but I do. The level of stupid and proud of it in the world is staggering.

[jimbojones.livejournal.com]

The only acceptable emotions for a luser to feel regarding an admin are "love" and "abject fear". Clearly, these need training.

[lihan161051.livejournal.com]

Yeah, I've run into that myself. Ignorance shouldn't be a source of pride. And while I guess there's room to agree to disagree on that, when they call me for help, respecting the fact that I have the knowledge necessary to get them out of the situation their ignorance got them into is going to go a lot farther than copping snotty superior attitude with me about how successfully they've avoided getting any kind of a clue ..

[kenbrody.livejournal.com]

Well, I know someone (aside from the usual band of lusers) who is proud of his computer ignorance. However, it works for him because his take is "I'm too busy making money to bother with using [and being interrupted by] computers", and he treats his computer people with the respect they deserve. (He knows that his business depends on computers, even though he doesn't need to be directly involved with them.) He's very much into "hire the best people for the job, and let them do their job".

[phrogg.livejournal.com]

I always die (a little more than usual) inside when someone starts off a call with, "Now, i'm a real idiot with computers, but that's what you're here for, right?"

Yes, i'm here to help you. You're also allowed to plug your un-supported router in without a call to me, though.

[yanni85.livejournal.com]

I really don't mind the ones who simply admit they don't know what they're doing as long as they aren't gloating about it. Much better than the ones who "took computers in college" or the like. They know they don't know what they're doing and they know that we do. I've generally found that these are the easiest clients to work with, just practice not using technical terms to tell them what you're doing.

[phrogg.livejournal.com]

Sorry, "Power cord" isn't really a technical term, last i checked. Also, the ones that admit it up front and aren't gloaty about it usually preface it with "Please bear with me..." ...from what i've seen, anyway.

[canray.livejournal.com]

Sorry, "Power cord" isn't really a technical term

"OK, there's the issue. With all the lights off, it means the Modem isn't getting any electricity. No power. Please make sure it's plugged in, and turned on."

"Oh... That's too technical. I'll have to wait until my husband/wife/son/daughter/whatever gets home."

"... It's like checking to make sure a bloody TOASTER or HAIR DRYER is plugged in and turned on."

"Oh yes, I'll have to wait."

[the-s-guy.livejournal.com]

I hate that. Techsupport's primary job is to diagnose and repair faults, not handhold people who can't be bothered to read instructions. Do people call a plumber to take a plug out of a sink, or a car manufacturer when they run out of gas?

Heck, I know that my car knowledge, for instance, is fairly scarce. But I'm not going to second-guess the mechanic when she says "It's the finkelgruber compensator making that noise."

(Except, of course, when I've taken the car to the same place three times running to have an almightly squealing fixed, and each time it's come back within 48 hours. Damningly enough, a different mechanic was able to fix it permanently in thirty seconds and didn't charge me a cent.)

[ateji.livejournal.com]

Ooooooh, look at you and your big words!

My lower jaw wants to stick out in horror so hard it hurts. If I heard that, I'd probably start making reference to HR and hostile workplace.