oh yeah...

[valiskeogh.livejournal.com]

i had a bad monitor at work today.
it was kinda cool bad, somewhere along the line the LCD panel had apparently started to LEAK. LCD stands for Liquid Crystal Display, and damned if somewhere some of that liquid crystal was oozing out. this resulted in very large black circles where there just weren't any pixels and being fluid they kinda moved around a bit.
long story short, the monitor was really really broken and only 6 months old.

i called dell.

after a very long ring time i got a very cordial sounding customer support person who quite obviously was in india. nothing too bad about that, but the poor people can't do anything if it's not on the script. i explained the problem. the monitor is BROKEN, it's LEAKING, it is definately DEAD, need a warranty replacement. this is after answering, desktop or laptop display? (desktop, it's a freakin monitor), and a host of other exceedingly annoying and frustrating questions not to mention unrelated to the issue. the rep wanted the express service code of the desktop. ... grrr... i tell her it's a MONITOR, we buy them in 50 monitor PALLETS. yes, but do you have an express service code? i take the phone away and yell out "ANYONE HAVE A DELL CLOSE BY?" "here's one!" "what's the damn express service tag?" they call it out, i repeat it. couple more stupid questions.
finally when she askes "is your desktop using Vista or Windows XP?" i start to really lose it.
"it's a MONITOR!!! it's BROKEN!! it's LEAKING CRYSTALS!!! there are large portions of the monitor that are PIXELLESS!! oh what the hell, let's say it's running xp!!"
"okay sir, and is this a dell monitor?"
O_o ... "NO! this is a SONY monitor, that's why i'm calling YOU!!!!"
... "um... okay sir... i'll transfer you to hardware support..."

yeah... you do that...

Valis
... YES... today i worked the 6th day of an 9 day straight work period and every day so far has been 10 hours or more long.
i've thought about keeping myself composed as much as possible, but i realized if i do that they might think i'm handling this well.

DH vent

[mouser.livejournal.com]

Monday, I'm out sick.
[] = not in message, just in my head

( Read more... )

Total time to ACTUALLY move it was maybe 30-40 minutes. Total distance was about 15 feet "because it was in the way (of a large room that was fairly empty)"

This is the same guy that wanted to replace the prior broken fax machine with a $60 fax from OfficeDepot. Because it's only CONSTANTLY in use and would only EAT ink (not toner) every freaking day.

DH indeed.

Don't suppose there is anyone in Austin that's hiring. Reasonable rates and I'll pay for my own relocation!

(no subject)

[knirirr.livejournal.com]

Hopefully this is not too off topic but I thought it relevant to some other posts I've seen here, specifically users asking for "more memory" in their machines when they mean "a bigger disk". So, this sort of thing won't help dispel such confusion.

iGate Rant?!

[http://users.livejournal.com/shiara_/]

I swear to God, those iGate dudes don't know how to read and comprehend English to save their souls.

( Let's rant about their inability to read, shall we? )