iGate Rant?!

[http://users.livejournal.com/shiara_/]

I swear to God, those iGate dudes don't know how to read and comprehend English to save their souls.


How about their inability to communicate?

I'm a SME - subject matter expert - in $Agentdepartment at $insurancecompany. I'm the person that reviews the help desk tickets from my department's perspective before they go from the test environment into production.

I recently wrote an email rejecting a ticket fix. In my email, I said that I had a problem with one aspect of the agent's commission (I deal with the agents and make sure they get paid), and that a chargeback on a policy (called $policy) didn't occur.

I provided a Word document with screen prints of what I thought the problem was, to "assist" the iGate dudes in their investigation. I isolated a premium payment, put it in screen prints, telling them that the premiums are wacked because of this. I basically told them that the reason why I'm not signing off on this policy is because the system is looking at this premium somehow and is not processing a pro-rated chargeback on it.

Unfortunately, this was probably my error, because I received the following email back:

From: $iGatedude1
Sent: 2008, February, 04 1:31 PM
To: shiara_
Subject: RE: $ticketnumber

Hi shiara_,
Our analysis on Commission problem for $policy is as follows

The problem is $policy - require this policy surrendered and the $2ndpolicy linked to it also cancelled effective February 17/06.

We are not making any changes prior to this date.

The commissions which stated are basically related to the FYC. i.e.
Commissions generated on Policy 1st year [15-Apr-2004 to 14-Apr-2005].

Here, the FYC commissions were not generated for the effective date 14-Apr-2005 on Amount of $10,500.00

Our Fix doesn’t have any impact on the commissions which were not being generated in duration - '0'.

We have checked in $testregion1 (doesn’t have this $2ndpolicy Fix), there were no FYC commissions generated with effective date 14-Apr-2005 on Amount of $10,500.00

This $2ndpolicy Fix is not having any impact on the earlier commissions.

Thanks and Regards
$iGatedude1


Unfortunately, my patience snapped at this point, and I wrote a little more of an email back than I probably should have. I told them that contrary to their belief that they didn't touch FYC (first year commissions) in their fix, they DID when they processed the surrender.

Bottom line in my email was this:

You need to investigate why the pro-rated chargeback for premium commission didn't occur in duration 1. I suspect it has something to do with the $10,500 that was received in the 11th month, but it would require additional investigation on IT's part to determine whether this is the case.

I am still not signing off on this ticket fix because the premium commission in duration 1 is not having a pro-rated commission chargeback.

Thanks,
shiara_


I wonder why I have high blood pressure and constant thoughts of pre-meditated murder. Our annual employee survey saw me write "rescind third party IT contract with vendor" or somesuch thing.

Apparently our IT higher-ups are now aware, and are reigning in the iGate insanity. I hope to Christ I never have to read such crappy responses again.

And this is only ONE instance. I've gotten code sent to me. I'm a fucking business partner - I'm no programmer! Geezus. I feel like iGate is only good for excrement... sheesh.