Feb. 6th, 2008

[identity profile] erunamiryene.livejournal.com
User: "I need access to the S drive."
Me: *checks access* "You're already in the correct group."
User: "The X drive?"
Me: "You said the S drive."
User: *checks post-it note in hand* "Oh, I meant the X drive."
Me: *internal sigh, checks access* "You're in that group, as well."
User: "Oh, okay." *leaves*
Me: *facepalm*

Three minutes later:
*Phone rings*
Me: "ISMO, Sgt Smith speaking, how can I help you?"
User: "It's not there."
Me: "Um ... what isn't?"
User: "The shared drive."
Me: "Have ... have you mapped it?"
User: "I have to map it? It doesn't just show up?"
Me: *headdesk*

I might add that this particular user had been on both access lists since she came to our unit ... so if they were going to "just show up," you'd think they would have done so by now.

I'm going to get more coffee. XD
[identity profile] serena-snape.livejournal.com
I work tech support for DirecTV. this story was kinda wtf and i thought i'd share it. I didn't take the call, a buddy of mine did.

a customer called in needing to buy a new remote control, because the dog ate the old one. Tom (the guy taking the call) saw that this happened rather frequently. tom explained the remote would be chargeable as it was damage. after taxes the remote came to around 16 bucks.

in the background the customers wife starts freaking out about the price of the remote control.

the customer, not bothering to cover the mouthpiece on the phone, then tells his wife "If you would stop sticking it in your pussy, the dog would quit eating it!!!"


O.o


(note: cross posted to WTF_OMGZ sorry if you're on both.)
[identity profile] ptstech.livejournal.com
As of now, the only two people on our site that can send system-wide emails, regardless of the reason for said email, are the HR Director and the Executive Secretary.

I want to laugh hysterically, but somehow I just can't seem to do so...

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