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User: "I need access to the S drive."
Me: *checks access* "You're already in the correct group."
User: "The X drive?"
Me: "You said the S drive."
User: *checks post-it note in hand* "Oh, I meant the X drive."
Me: *internal sigh, checks access* "You're in that group, as well."
User: "Oh, okay." *leaves*
Me: *facepalm*
Three minutes later:
*Phone rings*
Me: "ISMO, Sgt Smith speaking, how can I help you?"
User: "It's not there."
Me: "Um ... what isn't?"
User: "The shared drive."
Me: "Have ... have you mapped it?"
User: "I have to map it? It doesn't just show up?"
Me: *headdesk*
I might add that this particular user had been on both access lists since she came to our unit ... so if they were going to "just show up," you'd think they would have done so by now.
I'm going to get more coffee. XD
Me: *checks access* "You're already in the correct group."
User: "The X drive?"
Me: "You said the S drive."
User: *checks post-it note in hand* "Oh, I meant the X drive."
Me: *internal sigh, checks access* "You're in that group, as well."
User: "Oh, okay." *leaves*
Me: *facepalm*
Three minutes later:
*Phone rings*
Me: "ISMO, Sgt Smith speaking, how can I help you?"
User: "It's not there."
Me: "Um ... what isn't?"
User: "The shared drive."
Me: "Have ... have you mapped it?"
User: "I have to map it? It doesn't just show up?"
Me: *headdesk*
I might add that this particular user had been on both access lists since she came to our unit ... so if they were going to "just show up," you'd think they would have done so by now.
I'm going to get more coffee. XD