How?!

[vulgarcriminal.livejournal.com]

It's a pretty slow week for me, being the one before Christmas and all. So, in a desperate attempt to actually get something done I'm going through my spare network cables.

I find one that has what looks like hot chocolate clear into the RJ-45, coating the wires. I wonder why it stopped working. :/

(no subject)

[canray.livejournal.com]

Alright, I was working "Tier 2.5" a little over a year ago, a Specialist Support department (Wireless Networking), however, most people just saw, "Oh, they're Tier 2. They know more than we do, transfer to them if it's strange or technical!"

So we got the weird and wonderful calls.

Including this one:

Woman calls in, guy in the background talking (Unable to make out, not sure if was cursing or not). She's totally pissed off because the Tech just switched the Cable Modems (Neither one of which the Wireless Sets that I'm supposed to support, BTW!), and now there's no more music coming from the router. (Both were Motorolla Surfboards of various models, if you want to look them up.). From Cable Modem to Cable Modem, so it wasn't like it was an old Voiceband Modem that sang a little song when connected.

Me: "Ma'am, there's no speaker in that style of modem, it's not supposed to make noise when connecting and..."

Caller: "No no no! It's not playing our music, or any sound from our games, or anything."

Me: "Oh... That would come out of your speakers, not your modem. The Speakers might have gotten disconnected when..."

Caller (*VERY* Adamantly!): "We don't have any speakers. The sound has ALWAYS come from the modem YOU provided."

Me: "Not possible. I can see each of the types of modems you have, am looking at the spec sheets, from the manufacturer, right now. There are no speakers or any other form of sound production devices in the unit."

Caller: "Are you calling me a liar?"

Me: "No, misunderstanding the names and purposes of computer equipment, maybe, but never a liar. Now, if you could..."

Caller: "NO! It came from the Modem, get him BACK HERE NOW TO FIX IT!"

Me: "Are you able to get onto the Internet?"

Caller: "Yes..."

Me: "Then the issue with your Internet connection is resolved. The Modem has nothing to do at all with sound on your computer, you can go to the OEM website, that's Motorolla by the way, and find that out yourself. If you have no issues with the Internet, I will have to move on to other callers that have issues pertaining to our services."

Caller (Huffy): "I will have to call that guy."

Me (After a heartbeat for an explaination of 'That Guy'): "OK then, you go call that guy. Thankyouforcallingandhaveaniceevening."

I mean, really. Speakers are *NOT* a new invention, people!