oh, you...

[falnfenix]

how in the world do users think they can get away with illegal practices? i have a user who 1 - insists we must give him a copy of XP Pro so he can reformat his ancient, slow-as-molasses laptop, and 2 - wants to know how to rip DVDs to put them on his iPod.

first of all, this is a PERSONAL laptop. he knows we don't touch personal laptops. he's known this for a year. he keeps trying to circumvent me to get what he wants, and ends up dealing with me anyway because my manager backs me up. he's driving me up a fucking WALL with his weekly calls about his wireless dying on him (sorry, personal computer, no touchy), about how slow his computer is (again, personal computer...that's likely 6 years old), and about how we won't help him with his iPod (unsupported hardware, again, NO TOUCHY!). the sad thing is, this person is a doctor...so he's gotta have at least a shred of intelligence when it comes to being told no over and bloody over!

guh. i think he's going to drive me insane.

Know what you buy

[attackgypsy.livejournal.com]

I work for a medium sized cable internet company in the Help Desk.

We supply the modem. That's it. We don't supply the router, we don't fix routers. We can reset them. Then we'll bypass it.

I get router resets all day long. And about 4 times a day I get this.

Me: Can you unplug the power from the router
Caller: Sure.

*CLICK*

YOU BOUGHT THE ROUTER!! I can understand if we gave it to you, but we didn't. You could at least know the name of what you bought is. I don't expect you to know how it works, just the name.

Sorry, had 3 of these already, and its only been the 1st hour. Only 8 more hours until my Xmas break. Using last of vacation time to get 5 days in a row off.

(no subject)

[inahandbasket]

Luser: Hi, I can't figure out how to change this setting on my blackberry, can you help?
inahandbasket: sure, can I have the blackberry?
Luser: oh, I left it at home, do I need to bring it in?
inahandbasket: ...
inahandbasket: ::goes hunting for his LART::