(no subject)

[fuego.livejournal.com]

Bitch: Hi, I just got my RMA and it didn't include the replacement licenses for our special features.
Fuego: It didn't include the licenses? Hmm...okay well you've caught us before tech support opens up, none of the techs are actually here yet. if you call back in 25 minutes, someone here will be able to help you.
Bitch: Well, i want to get this taken care of sometime today yet.
Fuego: It's 735 am, if you call back in 25 minutes, the techs will be here...or if you prefer I can arrange for someone to call you but it would take at least an hour or so after they get in.
Bitch: You mean I have to call back?
Fuego: Yes. Or I can have someone call you.
Bitch: I don't understand.
Fuego: Technical support hours are 8am-8pm Eastern time Monday-Friday. it's not yet 8am.
Bitch: We're supposed to have 24-hour support
Fuego: (looking at the account, I see she's listed as in-house. In-house people do NOT get 24-hour support. However, it's a fairly frequent thing that someone gets attached as in-house when they shouldn't be.) I'm not sure, but if you could tell me what company you work for, I can double-check on that.
Bitch: This is so inconvenient, what do you mean I have to call back?
Fuego: If you tell me what company you're with, I can verify whether you're entitled to 24-houir support and if so, get ahold of one of the on-call techs.
Bitch: No, I'm going to have to call back. i'm going to have to take time out of my day and call you back because you won't verify my support.
Fuego: Uhhhh....have a nice day.

Quality!

[darkrose.livejournal.com]

The level 1 minions got this ticket last night:

Registration Key: $PRODUCT_KEY
$PRODUCT, Windows 2003 x86, SP1, 512MB

--------------------------------------------------------------------------------
Can you help me?

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Now that's a quality trouble ticket right there..Maybe I should ask if they need psychiatric help, because I did take a couple psych classes in college....

(no subject)

[havencorpus.livejournal.com]

Nowadays how can you be so completely computer illiterate that you don't even know how to delete temporary files? On your own computer...

Digital Camera, I don't care?

[255-255-255-0.livejournal.com]

OK so you got a new camera you have had it for less than one week, you broke your previous two and now this one doesn't work.

Will I be in a hurry to help  when we don't support cameras ermmm    I think not !

So don't look all flustered when you have to wait a while for me to have a look at it and don't look so upset when I tell you to send the camera for repair as you have broken the USB port .....................again

and really I don't care that you can't get the pictures back that you took over the weekend of you car,  next time save them to an SD card
I wish I could swear in my job