(no subject)

[fuego.livejournal.com]

Bitch: Hi, I just got my RMA and it didn't include the replacement licenses for our special features.
Fuego: It didn't include the licenses? Hmm...okay well you've caught us before tech support opens up, none of the techs are actually here yet. if you call back in 25 minutes, someone here will be able to help you.
Bitch: Well, i want to get this taken care of sometime today yet.
Fuego: It's 735 am, if you call back in 25 minutes, the techs will be here...or if you prefer I can arrange for someone to call you but it would take at least an hour or so after they get in.
Bitch: You mean I have to call back?
Fuego: Yes. Or I can have someone call you.
Bitch: I don't understand.
Fuego: Technical support hours are 8am-8pm Eastern time Monday-Friday. it's not yet 8am.
Bitch: We're supposed to have 24-hour support
Fuego: (looking at the account, I see she's listed as in-house. In-house people do NOT get 24-hour support. However, it's a fairly frequent thing that someone gets attached as in-house when they shouldn't be.) I'm not sure, but if you could tell me what company you work for, I can double-check on that.
Bitch: This is so inconvenient, what do you mean I have to call back?
Fuego: If you tell me what company you're with, I can verify whether you're entitled to 24-houir support and if so, get ahold of one of the on-call techs.
Bitch: No, I'm going to have to call back. i'm going to have to take time out of my day and call you back because you won't verify my support.
Fuego: Uhhhh....have a nice day.

Comments

[jdotmi.livejournal.com]

"No, you're going to have to call back because you're too stupid to answer a simple question."

[fixerkitty.livejournal.com]

Waah waah...boofuckinghoo. If getting her crap fixed is that important, Bitch'll *make* the time.

I'd say, 'sure, we'll support it. Bear in mind this call is going to cost you $9.95/minute until our normal support hours begin,' then watch what she says...

[thudthwacker.livejournal.com]

Fuego: If you tell me what company you're with, I can verify whether you're entitled to 24-houir support and if so, get ahold of one of the on-call techs.
Bitch: No, I'm going to have to call back. i'm going to have to take time out of my day and call you back because you won't verify my support.


Translation: No, I lied to you about having 24-hour support in the hopes that you'd believe me and give me something my company didn't pay for and to which I'm not entitled. My lie didn't work, but I'd feel better about myself if it was still your fault, so I'm going to run with that. Talk to you later.

[dubhain.livejournal.com]

I'm sure she's a Very Important Person™, and therefore deserved an exception providing her 24/7 support. After all, she's Very Busy™, and would have to take time out of her day to call back during normal business hours.

Obviously a case of terrible customer service, that they wouldn't Just Fix It™. Who cares if there are no techs in the office? They should Just Fix It™ anyhow. Besides, the techs were probably there. They were just lazy and didn't want to give her a (metaphorical) handjob good customer service.

BTDT Burned the t-shirt when I gave back the support pager.

[scottish-alth.livejournal.com]

Fuego: tempted to call a Waaaa-mbulance?

[wherdafux-d-cat.livejournal.com]

Next time offer to transfer her to the support desk in Wankerage, AK....