(no subject)

[hiroe.livejournal.com]

Just got back from the sit-down with the owner. Hit him hard and fast, but was firm and polite about all of it.

( Three primary issues: )

(no subject)

[ex-deliveryboy.livejournal.com]

email from customer:

I am writing to inform you that my credit card #
changed. I lost the old one and for security reasons, it was cancelled
to avoid any form of theft. Here is my new number.

Visa #. entireactualnumber. Exp.**/**

Use this #. for my account payments.

Please, let me know if you need any more instructions.

Sorry for any inconvenience the change has caused.

Thank you.

Your Customer.

(no subject)

[darkrose.livejournal.com]

One of our more problematic VARs informed us today that they intend to terminate their contract because they have moved to selling and supporting a different solution than what our product does, one based on Linux.

Since they are no longer a vendor for us, I feel I can safely talk about this particular company. Even though I have been promoted out of the the tech support tree, I actually had a sigh of relief wash over me because I had been trying to get these people off our products for YEARS.

( Let's talk about crappy VARs and their employees )

Welcome to Reallity

[miertam.livejournal.com]

Background I work as Senior Tech/Sales person/Donations Coordinator for a small non profit. We take in e-waste and refurbish computers and monitors to pass on to other NGOs. As a way of keeping the cost to them down we also have a small retail store, just like goodwill only geekier.

( Part the first, the call. )