Jargon

[graafen]

I can't stand the term "Jargon". I feel that it's become an insult to all technical professionals by those less knowledgable and especially by those who rely upon our skills more than they realise. It's even more insulting when even the simplest technical terms get branded as jargon.
Sure it's pedantic at times, but in a world where the littest mistake can cause chaos we need to be.

Comments?

crossposted to graafen and techsupport

EDIT: I probably should add (just in case anyone doesn't realise) that this is my own personal opinion.

(no subject)

[ex-deliveryboy.livejournal.com]

copied and pasted an email from a customer verbatim, but *** out the name of the customer, the product and other 'sensitive' info and noted in parenthesis.

After reading it, I got this image of one of those Cat Macro things "I'm on your computer, cancelling your accounts"


hy my name is ***** ****, and, i have couple of question please give me a call

my no # is *** *** **** or home ph. # *** *** **** call after 11pm
. we was kept calling you since last monthe we canot talk each other
so, it has to talk or give a email we want to cansal our accunt with
you we are not satisfy with you , we have 3 accunt 1,****(us) ,2, *******.com (partner, not us),
3 ********* (partner of our partner, still not us) . regarding that account please give us a call . you all
redy charge us in my accunt on jun i was gave you a call as wel email
ther is no anwer . on top of that you charge us that is not fair you
have to return back that money other then i wil di some thing alse so,
please give us a call i left massage on kate on operetor nobody keep in
touch if you not give us a call with in 2 to 3 hour's then let see what
will hapen thank you




***quick edit***

and the funny thing is, I don't think they even want to cancel *our* service.

(no subject)

[the-ninja-style.livejournal.com]

Conversations I bet you don't have with your techs:

Tech: Oh man, I am getting pulled over. I was speeding I guess.
Me: OOOOH
Tech: What do I say??
Me: "I am aware I was speeding officer, but I did not realize how much. I am sorry, I will keep a better eye on my speed." Do not tell him you weren't aware that you were speeding, being stupid only tells him how much of a crappy driver you are.
Tech: *uses what I told him*
Cop: OK, yeah just keep an eye on that. Have a nice day.
Me: Say thank you officer!
Tech: Thank you, officer!
Tech: YOU. ARE. AWESOME.
Me: Eh, I do what I do.
Tech: How many times has that worked for you?
Me: I've never been pulled over, so really... none.

Priorities.

[wignersfriend.livejournal.com]

At my company:
Our priority lists scroll this way.

(no subject)

[ex-deliveryboy.livejournal.com]

Tech: they verified ownership of CC but we can't release info and they were not happy
ex_deliveryboy: ahh
Tech: so they are doing a "leagle request" to corp for this info
ex_deliveryboy: ok
Tech: yea the spelled it out for me
Tech: "we are going to do a legal request, do you know what that means L E A G L E"
ex_deliveryboy: ok, I gotta post that one too

They're bad enough sober...

[canray.livejournal.com]

Back in my US Cable Internet days, caller had an issue with a dead modem. (DEAD dead!)

So out the truck goes.

Get it all booked, and then he comes out, "Oh, and tell him I'll have beer for him!" O.o

"Um, I'm pretty sure that he can't drink as he's currently working, and will have to drive to the next place right after getting you your new modem."

"Bah, is alright. I'm a Cop, I'll give him a clear ride."

That's... Great to know, eh folks?