*fumes*

[blossomingfire.livejournal.com]

When my boss says in his voice mail "If you require immediate help, please call blossomingfire" it does not mean I'm his fucking secretary and keep his calendar to block time for you.  I do not know his schedule or even whatever frou frou project it is he's working on for you, so leave a damn message for him in his voice mail. 

Twat!

Aftermath of server room move

[margaretc.livejournal.com]

We moved a bunch of servers friday night - deans' email, departmental web pages, that kind of thing. We started at 7 pm and were done by 2 am - 11 boxes, each with two ethernet cables, two power plugs, a (really heavy) KVM cable, and Dell Versa-rails with round holes to be mounted in square-hole racks (don't EVEN ask). It went quite well, by the big boss's criteria - nobody punched anybody, no machine got damaged or failed to boot, and the deans and profs really don't have any idea of what changed, since it all looks exactly the same to them. We ARE the invisible department.

Day from hell

[the-ninja-style.livejournal.com]

Our phone backers are Sprint and AT&T. The first email of the morning is, "Sprint is down and AT&T's provisioning server is down."
This means we can't register any phone modems. OK we can write tickets for that and do them later.
20 minutes later - server reset. We can't access our HSD registration pages.
5 minutes after that - THREE offices (including Data Center and Business support) go down. All calls being routed to our super small call center of about 15 reps.
In the next 45 minutes we have SIX fiber cuts through out the country.
Four hours later and nothing has been resolved.

I feel the need to start answering our calls with, "*Evil company* we are currently useless in fixing anything. How can I help you?"

(no subject)

[vampireborg.livejournal.com]

We had a user who was having issues with the testing program we use for new students (placement testing), and before she called she made a SCREEN CAPTURE. With her cellphone. XD Good thinking! It totally got us the information we needed? Just, wow. :D

( screen cap! )

Oh yes, another looooozeruser alert

[lovemonster.livejournal.com]

No. You are not my only customer.

No. I am not intimately familiar with your PC/ network setup, nor should I be!

No. I am not your personal IT tech. I only do software (not hardware) support for our product.

If I log into your PC and notice that there is no removable hard drive, memory stick (etc), then I am not going to assume you have the necessary hardware on site, nor will I assume that one of your myriad of other PCs ~does~ have the hardware!

If I am advised by your staff that you do NOT have any device which will transfer your data, I am going to take them at their word.

So, do not go mad at me because you hired a staff that is computer illiterate and who do not know the difference between a mouse and an external hard drive.  It's amazing what computers can be used for... try printing out a detailed list of exactly what needs to be accomplished when they call tech support.  It is not my fault that you, Mr-Big-Shot-Can-Do-No-Wrong-And-Is-Smarter-Than-Everyone-Else-Dr, can't tell your staff what needs to be done, clearly and succinctly.

Thank you, and have a nice f#*$!^g day!


Most days I love my job but on days like today *face palm* not so much

Video= Teh suck

[darkblade1.livejournal.com]

I haven't posted in a while, so I thought I would post a gem.

At my cable company, I got more crap piled onto me. Video support. I thought HSI was bad. Wrong-o. These people...wow!

Like today for example. I had a caller who asked me if there was any way to dim the power light on the cable box.

Oh yeah, what a monday!