![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
geekgrrl-ca.livejournal.comLast call of the day, I end up with this guy who's phone got disconnected from the previous agent. Previous agent had done all the work but was unable to complete the call due to the disconnection.
So after looking at his notes I see that the unit needs replacing. But the guy's been flagged for warranty validation. I inform the customer of this and he starts freaking about how we should know when he bought the unit cause he purchased it from us. Low and behold, he's right, and he's out of warranty, which when I inform him of his status he threatens to purchase product from a competitor (I love this threat, it means I won't be talking to you again if you follow through with it). So I tell him he's free to purchase anyone's product and I can't stop him. So now his bluff's been called, he resorts to calling me a name and hanging up. I hope he called back because our queue closed 1 minute after I answered the call and thus he would be stuck in lala land until monday.
Why is it that people think calling tech support names or being an ass to us will endear us to do anything for them? Even though I'm compensated for sales I wouldn't sell this guy a rock with a string around it because I wouldn't want him to call back for support ever again.
So after looking at his notes I see that the unit needs replacing. But the guy's been flagged for warranty validation. I inform the customer of this and he starts freaking about how we should know when he bought the unit cause he purchased it from us. Low and behold, he's right, and he's out of warranty, which when I inform him of his status he threatens to purchase product from a competitor (I love this threat, it means I won't be talking to you again if you follow through with it). So I tell him he's free to purchase anyone's product and I can't stop him. So now his bluff's been called, he resorts to calling me a name and hanging up. I hope he called back because our queue closed 1 minute after I answered the call and thus he would be stuck in lala land until monday.
Why is it that people think calling tech support names or being an ass to us will endear us to do anything for them? Even though I'm compensated for sales I wouldn't sell this guy a rock with a string around it because I wouldn't want him to call back for support ever again.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}