Oh yes, another looooozeruser alert
Jun. 18th, 2007 03:52 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
lovemonster.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryNo. You are not my only customer.
No. I am not intimately familiar with your PC/ network setup, nor should I be!
No. I am not your personal IT tech. I only do software (not hardware) support for our product.
If I log into your PC and notice that there is no removable hard drive, memory stick (etc), then I am not going to assume you have the necessary hardware on site, nor will I assume that one of your myriad of other PCs ~does~ have the hardware!
If I am advised by your staff that you do NOT have any device which will transfer your data, I am going to take them at their word.
So, do not go mad at me because you hired a staff that is computer illiterate and who do not know the difference between a mouse and an external hard drive. It's amazing what computers can be used for... try printing out a detailed list of exactly what needs to be accomplished when they call tech support. It is not my fault that you, Mr-Big-Shot-Can-Do-No-Wrong-And-Is-Smarter-Than-Everyone-Else-Dr, can't tell your staff what needs to be done, clearly and succinctly.
Thank you, and have a nice f#*$!^g day!
Most days I love my job but on days like today *face palm* not so much
No. I am not intimately familiar with your PC/ network setup, nor should I be!
No. I am not your personal IT tech. I only do software (not hardware) support for our product.
If I log into your PC and notice that there is no removable hard drive, memory stick (etc), then I am not going to assume you have the necessary hardware on site, nor will I assume that one of your myriad of other PCs ~does~ have the hardware!
If I am advised by your staff that you do NOT have any device which will transfer your data, I am going to take them at their word.
So, do not go mad at me because you hired a staff that is computer illiterate and who do not know the difference between a mouse and an external hard drive. It's amazing what computers can be used for... try printing out a detailed list of exactly what needs to be accomplished when they call tech support. It is not my fault that you, Mr-Big-Shot-Can-Do-No-Wrong-And-Is-Smarter-Than-Everyone-Else-Dr, can't tell your staff what needs to be done, clearly and succinctly.
Thank you, and have a nice f#*$!^g day!
Most days I love my job but on days like today *face palm* not so much
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no subject
Date: 2007-06-19 10:55 am (UTC)I documented everything, including the fact that currently I have no idea if the laptop is even on fire (but running) and I then sent ticket to database support. They have an average response time of 3 days. By the time they realize that the ticket likely doesn't belong to them, maybe snotty OA and busy Mr. Z will call back with a little more info.
When will these people realize that we're there to help them, but they have to work with us. Do you just drop off the car keys at the mechanic and say "come fix my car" with no other info? Maybe, because they don't have to pay from their own pocket book, they think they can just fling the at a tech and expect the "pull a magic wand and omniscient beanie from my ass" treatment. Harry don' work here mon! Ah, well, I have lots of other customers who try to provide what we need to fix their shit.