For my triumphant return...

[tadiera.livejournal.com]

I was out of the tech support mines for a while and returned last September. Nothing's really struck me as major enough to rejoin this lovely community. Sure, I've posted a few gems on LJ, but...

Well, today's just made me laugh.


Cust: "I have a MySpace... is setting up a website for my business just as easy?"



Maybe it's more of a bitter, maniacal laugh, but... it's a laugh all the same.

Der-de-Duuuuuuuuurrrrrrrrr

[phaedra-13.livejournal.com]

The best thing to happen on a Monday. Honest. :)

A supervisor opens a service ticket for one of her subordinates because he is not in the service database. No biggie there.

Ticket states that a certain entry has a Customs duty mismatch. OK. Checked the file...ain't a damn thing wrong with it. Hmm...maybe the supervisor mistyped the file number?

The actual user calls me back and I verify that I am looking at the correct file. So I ask him to please explain what sort of problem he is having with the file. He gets dead silent for over a minute (I'd swear it was close to two full minutes) as he looks at the file again. Then he says, "Uhhhhhh, um can I call you back?"

O_O

I am praying the man accidentally reported the wrong file to his supervisor.

Mondays

[ethereal-dusk.livejournal.com]

And how I was going to see the rest of my day--

Me- "Can I please get the serial number of that workstation?"

Them-- "XXXXXXXX"

Me (thinking we don't have serial numbers like that)-- M'am, is that a laptop or a desktop?"

The enemy-- "Neither, it's a computer."

(I know she didn't just say that....)

Me-- "Hoo-kay, just a moment please." (goes to look up serial # that she did give me).

Me-- "M'am, you gave me the serial number to a monitor. I'm really going to need the serial number off of the tower-- no no, better yet, look on your desktop, on the "My Computer" icon, and read it from there."

Them--"XXXXXXXX"

Me--"thanks, let me look that up."

I then spend almost 10 minutes searching through every data base we have and then I hear her say "Would you like the rest of it?"

Me--"Would I like the rest of what?"

Them--"The serial number, there's three more characters here than what I told you already."

**headesk**

Well, THERE's your problem!

[seattleotaku.livejournal.com]

What you say (to me, because we provide your service at home):

(1) You connect at work via wireless through a neighbor's cable router,
(2) it suddenly stopped working,
(3) you can't go to the neighbor to find out why, and
(4) you want us to fix it.

What you mean:

(1,3) You were stealing bandwidth from your neighbor, and
(2) either the neighbor or the cable provider caught and blocked you.

My solution:

(4) You can use our service at work as well.

No? Okay... Good luck with that.

Oh, and no points for trying the "pout and maybe his answer will change" act. Try it on the neighbor.