Mar. 9th, 2007

[identity profile] mightyj.livejournal.com
Dear User,

When I said 'log out' when you go to lunch and I'll work on your PC, I really meant 'log out' not 'shutdown'.

Signed,

Your Beleaguered System Administrator

Come on!

Mar. 9th, 2007 02:07 pm
[identity profile] sunnylioness.livejournal.com

So really... are you trying to kill us over here?

Just found out from the Product Managers, who told the Project Managers a month ago... all of whom neglected to tell Support...

...That we have to manually touch every single customer site who has our newest software this weekend because of a bug in the MS Notification Services that will jack up our scheduled processes after Sunday morning.  EVERY SINGLE SITE.  Granted, it's new software so it's only installed in 40 or 50 locations, but each of those is going to take 20-40 minutes of work... assuming we can get remote access in the middle of the effing night.

And for the sites we can't remote in to?  We'll probably have to re-crunch data on Monday when they finally get our frantic voice mails, so each of those sites will turn in to a 1-2 hour process if we're lucky.

And that doesn't even cover the fact that the OS for one particular hardware image won't take the MS DST patch.  We're not quite sure what we're going to do about those guys yet...

So... who else is gonna be around at 2AM Sunday morning?  I'm thinking it may be a good night to bring beer.

[identity profile] guinevere33.livejournal.com
A long time ago in a galaxy far, far away, a poster in this comm mentioned a website/company that custom designs insanely expensive computers. The story was that they had a friend/coworker who needed a high powered machine to run mathematical software at home, but was also looking for a really gorgeous case. He directed her to Company X, who built her an $8000 machine and then gave it a custom hand paint job.

I have been trying to track down this company recently, but my Google-fu has totally failed me. Does anyone know what I'm talking about, or remember the post?


EDIT: Mystery solved - it's Falcon Northwest.
[identity profile] phaedra-13.livejournal.com
Service ticket description field: "Summary Billing Report Won't Work"
Service ticket detail: "Please open a ticket. Thank you."


The response I'd LIKE to send: "Ticket opened. You're welcome." And then close the ticket. :D
jjjiii: It's pug! (Default)
[personal profile] jjjiii
CompUSA is closing half its stores nationwide, and I thought I'd scavenge for bargains at our local branch. They're a store that I hate so much that they can't even go out of business without pissing me off, though. Their discounts were paltry on actual computer-related stuff. 10-30% off their inflated retail price gets them nowhere close to the best online deals you can find. I just wanted to pick up a SATA cable, which they didn't even appear to have, though if they did it would have been marked down 20% off of $25 or something ridiculous.

But I was surprised to see a number of DVDs that I wouldn't mind owning, since I don't normally think about movies when I think about CompUSA, and they were at a low enough price that I wanted them, and then discounted 20% on top of that. So I made a few selections and took them up to the register.

Once there, they began to cut out the shrinkwrap around the barcode on the package with a razorblade, so I asked them very politely what they were doing and told them I wanted my purchases to be in undamaged condition, and was afraid that their box cutter would cut through the shrinkwrap and into the DVD case itself. They said no problem, they just needed to do this so that their other locations that were still open would know not to accept them for returns because all sales were final, and they said to avoid damaging the case they'd just cut the shrinkwrap at the edge of the case, and I said I was fine with that.

Then, for some reason one of the DVDs wouldn't scan, so they asked me to go back and see if I could find another. And when I came back, I found that they hadn't just cut the shrinkwrap on the packaging, but they'd gone ahead and drawn through the barcode with a permanent magic marker. Nice way to keep that merchandise undamaged, guys! I walked out annoyed, but I'm sure no one cared and why would they.

No matter how low I estimate that company's intelligence to be, they always seem to exceed my underestimates.
[identity profile] irishmasms.livejournal.com
For some reason my coworkers do not understand the difference between merging 2 tickets into each other, and linking two tickets.

Then the asshats complain they can't find the one ticket.

-face palm-

YOU merged it fucknut!

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