(no subject)

[twistedsyx.livejournal.com]

This is a gripe that may or may not have been mentioned before.
And personally, I don't mind taking these calls, but.

I work for newbie/technofile software company. The software we make is supposed to help them do stuff that would otherwise be harder just using windows. Kind of a "I wouldn't use it, but my mom would totally need this," software company.

A call I got today
(L)user: So, I notice your software says that I have to have service pack 1 or 2 installed for me to install the program. I can't do that because it crashes my computer.
Me: ...
Luser: any way around that?
Me: Well... no.
Luser: Like I can't...
Me: No.
Luser: There isn't someway to maybe...
Me: Trust me, no.

I mean, is "minimum system requirements" a really hard concept to grasp? I'm seriously curious.

(no subject)

[ex-deliveryboy.livejournal.com]

I don't know what is more frustrating.


Talking to someone who is getting all click happy and clicking stuff you didn't tell them to click OR having to LISTEN to a someone who is getting all click happy and clicking stuff you didn't tell them to click talking to your rep who is getting frustrated and isn't doing a very good job of explaining anything to begin with.