Kentucky Woman comes back

[prozacnation.livejournal.com]

Back in this post, I had to deal with this crazy woman from Kentucky regarding her email.

I thought the department was done with her until I hear my cow-orker say that he got her one night because her Cable TV went out. We don't handle Cable TV issues at all. They are referred to a different number. However if you don't have Cable TV (area outage) then you don't have internet. She couldn't grasp that and thought there was a fix all for everything.

Notes: Things I found out by searching her name on google.

She doesn't work at MSN. She's an HR person for a Southern Based Italian American restaurant chain. I found her name on CareerBuilders doing HR for the company and being the go to person for resumes.

She has an MSN address (the forward is on her ISP email address in LDAP) therefore she should have a dialup backup. That is seen here since she "chatted in" for chat tech support.

She doesn't live in "rural kentucky" as she states.

The ISP she thinks she is sending a complaint to isn't the right one. Her area is being taken over (not soon enough in my opinion.)

The Private Comments (pvt) at the end are the ones I put into billing to warn others if and when she calls in. It wasn't a child calling in. It's an adult woman who is fucking nuts. Those came in handy for the cow-orker who handled the chat.

She didn't even let the person put the greeting, she came in freaking out.

[22:12] Asshole Customer in Ashland KY> HELP THERE IS NO TV or Internet Service! When When When will ... it be restored. I have serious business to deal with and yet NO INTERNET connection! Can you help?

[22:13] Asshole Customer in Ashland KY> COW-ORKER'S NAME????

[22:13]Cow-orker> Thank you for contacting your Online Internet Support. Please describe how I may assist you while I look into your account information and contact history.

[22:13] Asshole Customer in Ashland KY> HELP THERE IS NO TV or Internet Service! When When When will ... it be restored. I have serious business to deal with and yet NO INTERNET connection! Can you help?

[22:13] Asshole Customer in Ashland KY> HELP THERE IS NO TV or Internet Service! When When When will ... it be restored. I have serious business to deal with and yet NO INTERNET connection! Can you help?

[22:13]Cow-orker> I apologize, but I am only in technical support for the internet. Please contact the Cable television department at 1-xxx-xxx-xxxx and they will be able to assist you.

[22:13] Asshole Customer in Ashland KY> Any estimation of how long the connection will be down

[22:13] Asshole Customer in Ashland KY> I DID CALL THAT NUMBER

[22:13] Asshole Customer in Ashland KY> keep getting

[22:13] Asshole Customer in Ashland KY> a recording

[22:13] Asshole Customer in Ashland KY> saying all lines are busy

[22:13] Asshole Customer in Ashland KY> no one will answer

[22:14] Asshole Customer in Ashland KY> and then a busy signal

[22:14] Asshole Customer in Ashland KY> so how can you help me with my e-mail/high speed internet

[22:14] Asshole Customer in Ashland KY> i did CALL

[22:14] Asshole Customer in Ashland KY> HELP

[22:14] Asshole Customer in Ashland KY> SOS

[22:15] Asshole Customer in Ashland KY> please see if you can find out a time Cow-orker.

( The Freak Show Continues )

gaaaaaaaaaa!!!!!!!

[margaretc.livejournal.com]

Jesus, Mary, and Joseph, people! Don't write your kerberos account PASSWORD on the form!!!!!!!!!

Take my hand...

[ebtb.livejournal.com]

...as I lead you down the path of logic.

Luser: Yeah, I'm getting this pop-up from your software and it's really annoying. How do I get rid of it?
Me:  Ok. Which one of our products are you using?
Luser: I don't know.
Me: Did you purchase any of our products?
Luser: No.
Me:  Ok, so did you download a trial version, perhaps?
Luser: No.
Me: Well, what does the pop up say?
Luser: *reads it to me which tells me nothing*
Me:  Do you have any of our products installed?
Luser: No.
Me: So, then you can't be getting pop ups from our software if you don't have it installed.
Luser:  Well, then what did I just read to you?
Me:  I didn't say you weren't getting pop ups - I'm telling you that it can't be from any of our products if you're not using them.
Luser:  ...
Me:  If you not using any of our products, we cannot support you.
Luser:  *sarcastic* Well, this is just great. Thanks for all your help. *hangs up*

(no subject)

[geekgrrl-ca.livejournal.com]

Is it me or am I not speaking english today? I don't know any other languages so what am I speaking if I'm not speaking english?