(no subject)

[ex-deliveryboy.livejournal.com]

No, "myspace.com" is not YOUR website.


Yes, people have pages and accounts there.


No, we don't know which one is yours.


No, we don't know what YOUR website is.


No, we don't know what your domain is, we don't host it.

Blah

[dudeitsawesome.livejournal.com]

This is a week old, but still...
I had a user call me last Saturday (I'm not working this Saturday! Hooray! --I don't work Saturdays, usually, but I was covering for an absent co-worker last weekend) because he couldn't connect to our VPN. He was ON VACATION. WTF? I guarantee you that when I'm on vacation, I could give two shits about what's going on at work.
I resolved his issue, but seriously, WHY? It was the only call I had last Saturday.
Furthermore, the dude has a blackberry, so it's not like he wasn't getting email...
Chill out dude, work will still be there when you get back.

Last week was full of weird calls. I'm not in a call center environment, but it sure felt like it at times. At least next week is my week to work tickets instead of manning the phones (yay)!

(no subject)

[supportbitch.livejournal.com]

How do you provide "perfect support"?

(no subject)

[circe77.livejournal.com]

This is my first post in this community but I just had to share this. I just came across a definate QOTD from a fellow employee who doesn't bother to proof read their email replies before sending them to the customer.

We apologize for any incontinence that this may cause.

Needless to say the customer was like "Wtf?"

*sigh* Only 30 minutes left.

(no subject)

[bornofchaos.livejournal.com]

This is my job: Technical Support Agent, encompassing narrowband, broadband, home networking, line faults and...anything else that Customer Service/Sales don't feel like handling.

These are my qualifications: 1 year of university (Software Development, *hated* it.), Microsoft Certified Service Engineer (no comment), Certified Internetworking Professional (yeah, I still don't know what that is), 6 years of getting drunk with scarily intelligent people and soaking it all up like a good little sponge.

These are a few of the descriptions of my job/career/self I've heard so far:

Network Administrator (if only. Mmm..root)
Systems Administrator (wha?)
Computer Engineer (I don't even know where to start with that one...wouldn't I need a degree for that?)
Her what fixes computers (the most accurate title so far)
Computer Genius (can't you guess that's my parents?)
Geek (hoohah.)
Internet Goddess (best. customer. ever.)

I actually have no idea how to describe myself accurately, without going down the road of Domestic Engineers and Crowd Control Technicians.

How do you guys describe yourselves? And what's the biggest misconceptions people have about your job? Because to be honest, I'm getting kinda fed up with people assuming that my job is easy, and pretty much a doss. The next person who implies it, will be sat in front of my desk, have a phone planted on their head, and left alone to the mercies of a customer who's spent the last 4 hours being ping-ponged from department to department, only to land on me for a router set-up. And then we'll see how smug they are when they emerge, 2 hours later, pale, shaken, broken. And in dire need of a Smirnoff IV.