dear tech pt 2

[fiannnachruinne.livejournal.com]

This is a followup to my previous post here

Dear core support tech:

Previously a memo was sent out asking you not to transfer customers to us for data recovery on a failed hard drive. Obviously you didn't take our warning seriously. Therefore we have included the attached picture for your perusal.



Needless to say, after his encounter with the Great Cthulhu, this technician is no longer employed by the company. Cthulhu tells me that he is still hungry and would surely enjoy more tasty snacks like that one.

If the threat of an encounter with the Great Old One is not sufficient deterrent, then know this. Anyone surviving will be forced to support AOL connectivity issues for the rest of their days...talking to 84 year old grandmothers from Russia.

Sincerely,
Fee-based support

P.S. you will also be sold off as Steve Case's love slave.

Wonderful day on this side of hell..

[mashteh.livejournal.com]

No, you don't have to be connected to VPN for us to reset your laptop password.. Through the magic-like power of Bullshitium, we can reset that password on an unconnected system like we were right at it!

Quote of the day

[ihateemo.livejournal.com]

It's early in the day, but I think this is the winner:

Sales drone: "Can you tell from looking at their account how many people are using their ISDN connection?"

Bonus quote (because I just remembered it from a couple of months ago):

Cow-worker: "Four T1s isn't 6Mb/s. It doesn't work that way."

See you Monday. :(

waste of my time

[ebtb.livejournal.com]

I never wanna see this reply ever again in my inbox:

Problem solved!

 

Apparently, it was due to Neopets.  I never made the connection because I thought Neopets was a reputable site and the popups continued after I logged off Neopets.  I'll skip Neopets and the related aggravation from now on.

 

Thanks so much for your help.

I get calls from people with melting exchange servers and no mail flow and then have to help this lady allow some stuff from neopets.com?!  Hello? Priorities?  She was complaining about the pop ups our software was giving her asking if she wanted to block or allow - and sent us an email 'cause she didn't recognize the company. ARGH.

I'm so blogging this.

[aylinn.livejournal.com]

Okay.

One of the reasons my position exists is to act as a filter of tickets from the helpdesk.
IOW, I go through the tickets, get more info on them and then either solve them myself or pass them on to the techs.

here's the summary line of one I just got:
can not save anything to his C or DVD drives

The HD's worklog states that:
Client stated that he is new employee and that he does not have adminstrative rights on the PC he was given. Therefore he is not allowed to save anything to the C drive or to the DVD drive.

right.

( did the helpdesk actually TEST this? )

cross-posted to my lj

One for the yikes file!

[ebtb.livejournal.com]

I think the best part about this email is that it isn't even our software that's doing it - she doesn't even own our software.  It just keeps getting better and better as you read on.   Oh man... this has made my day.  I had a guy earlier use "niner" with me on the phone, but this is way better.

dear sir/madame:

        Every day for about 8 days now, i sign on to my machine and what should pop up? a block for some place called "releventknowledge.com. my firewall on my computer will not allow this program to come up on my machine. since it is not from anyone i know or subscribe to, my son and i (my son is an expert computer genius)feel it is a hacker trying to get control of our information. beleive me, we dont have money, we dont have nice cars. we are both disabled(my husband and i) we are broke.

      could you PLEASE stop sending these programs to us. i am tired of having this pop-up shut down my machine. this program comes up as soon as the screen shows the desk top. it doesnt have a name as the name part is now being x'ed out so we do not know who it is from now. last week, the name would come up also.

      Anyway, can you stop this please. it makes me uncomfortable and you are starting to ruin my computor! so, please aknowledge this letter and STOP WITH THE POP-UPS THAT MAKE ME HAVE TO RE-START MY WHOLE MACHINE. PLEASE TAKE ME OFF YOUR LIST FOR-E-VER!

THANK YOU IN ADVANCE FOR FIXING THIS SITUATION.

Sincerely,

kelly

ps: do not pop up on my machine again, thank you! have a nice day!