I hate Mondays

[celyste.livejournal.com]

oh God. It was a Monday.

Notes from one call today (recall: tech support for cable tv)

"no picture. turned tv on. picture good."

x-posted my lj, customers_suck, techsupport

I can't believe he just did that.

[redqueenmeg.livejournal.com]

One of the truths I like to believe in, whether it actually is true or not, is that being in tech support makes us better people.  Or at least, more sensitive to people in jobs like ours, phone jobs and the like.

That, apparently, is not always true.  

Billy, who sits next to me and has been working at helpdesks longer than I have (not sure how long, but definitely more than 7 years, so long enough to know better), is in a dispute with his credit card company about some bogus charge.  He just made a call to them to ask for status on the problem.  

Apparently they asked him at the end of the call if there was anything else they could help him with.

HE ASKED FOR THE WINNING LOTTERY NUMBERS.

I cannot believe this.  How many times have lusers asked him that?  And he has the gall to inflict this pain and suffering upon the poor credit card company rep?  Inhuman.

People are Lying Idiots.

[gotica.livejournal.com]

User cannot log in, first thing we check are the physical connections... yes yes, all plugged into the network they say.

Still can't log in after some fiddling around so call it through to onsite team and ask them to update me.

So in process of calling through another job, I get told that their network cable was unplugged.

grrrrrrRRRRRRRRRRRRrrrrr

Stupid.. lying... BAFOONS!!!

(no subject)

[azzy23.livejournal.com]

My current customer has now referred to our India site as "ragheads" and "the taliban" twice.

Yeah. Love Americans.

And the hits just keep on coming this week...

[darkblade1.livejournal.com]

Me: "Any other questions?"

Customer: "So, I'm going to be moving out of the country in about 7 weeks, do I take my computer with me? I uh, am not sure how to get the internet if i'll be moving to another country."

No, the computer has to stay in America. Were holding it hostage. Al Gore Invented the internet and it only exists in america. 

Duh. :) It wasn't nicknamed the "World Wide Web" just because it sounded cool. 

Tomorrow is my friday. My saving grace has finally arrived!

(no subject)

[harmer.livejournal.com]

People like this need to be shot. Or at least put on hold for an extremely long time.

Tiny background: I do tech support for a cable ISP in the States. Our policy says if a customer has a NIC that is either corrupted or uninstalled we can make one attempt to install/correct it. If it fails, the customer is then referred to the computer's OEM.

I had this call at 9:30-ish this morning.

"cx cannot connect after reinstalling windows.
no activity light on modem.
cx is using NIC. checked device manager, NIC is not installed.
cx has drivers disk for computer. tried to install NIC using disk.
failed. referred cx to oem."

Sometimes before I go home, I check to see if any of my customers have called back. This one had. Twice! The other notes were exactly the same as mine. I laughed everytime I read, "referred cx to oem."

What the hell are these people thinking? I explained our policy to him. Did he think on subsequent calls that somehow we'd:
1. break our own policies and make more work for ourselves,
2. suddenly know the manufacturer of his NIC and what driver files he needs, and,
3. know where such files are on his disk?

I'm going to keep checking up on this guy, I'm sure he'll call back.

(no subject)

[spaz-own-joo.livejournal.com]

If a reliable internet connection is so fucking critical to your very important business, why are you using a cable modem with a 'residential' service package?

You've told me more than once that each hour the connection is down is costing you thousands of dollars. If that's the case (which it isn't, you're clearly less rich than you're trying to sound) then maybe you can afford to install a T-1.