People are Lying Idiots.

[gotica.livejournal.com]

User cannot log in, first thing we check are the physical connections... yes yes, all plugged into the network they say.

Still can't log in after some fiddling around so call it through to onsite team and ask them to update me.

So in process of calling through another job, I get told that their network cable was unplugged.

grrrrrrRRRRRRRRRRRRrrrrr

Stupid.. lying... BAFOONS!!!

Comments

[sid-dslaci.livejournal.com]

When I did broadband support, any time I smelled a hint of "I'm not checking because I'm just SURE it's plugged in" from the caller, I'd circumvent it by asking them to disconnect the cable at both ends and reverse it. We had a generally savvy user base, but surprisingly enough, almost nobody ever called me on it. The best part is the "Oh. I wonder how that happened?"

And the moral of this story is, if the symptoms say layer 1, it's probably layer 1. And also: you called me -- time to stop thinking and obey now.

[jecook]

Heh. I had at least one call at my last job where I went out there and found that they had reconnected all the phone equipment "because they could not make a call while the computer was on the internet".

Made me a very cranky person, it did, because it was working the previous day when I installed all that equipment...

[sid-dslaci.livejournal.com]

Yes, exactly!

I think what's so offensive to people about "check the cables" is that they think you're calling them an idiot. Which, of course, you are... but there's more than one way to skin an idiot.

[fuzzyr.livejournal.com]

I've been that idiot before, but I always check the cable _before_ calling.

[sid-dslaci.livejournal.com]

Oh man, I'm still a goddamned IDIOT when I'm on the customer side of the phone for broadband. Like, not-cycling-the-modem-first idiot. I just think I know better

/me hangs head in shame

[bekscilla.livejournal.com]

I always blame the cleaners. "Oh, sometimes if the cleaners vacuum near there they can bump the plug out of the wall". That's BS, and I know it, but it's a good way to claim that I'm not blaming them

[sid-dslaci.livejournal.com]

I blame the cat. Largely because my own cat has caused cables to fail. Or the cable... "yeah, might be one of that faulty batch of connectors that doesn't latch".

[bekscilla.livejournal.com]

Hehe, that's a really good one for home users! I like the faulty batch too, makes em think they're special :P

[sid-dslaci.livejournal.com]

hahaha, yeah, "thank god you called me!"

[bekscilla.livejournal.com]

There's a reason I always write "User advised they have checked cables are plugged in correctly". I'm not saying they aaaaare plugged in, just that's what they claimed.

[sid-dslaci.livejournal.com]

My favorite verb for those notes is always "stated." Advised is good, though. About a quarter of the time I get halfway through typing "claimed" and I have to backspace.

[bekscilla.livejournal.com]

Ooooh, "stated" is really good for that as well. It's nice to have another word to use instead of "Customer advised their colleagues have no issues, and also advised that their cables are connected correctly"

[loosechanj.livejournal.com]

Stupid.. lying... BAFOONS!!!

You say that like it's an aggravating surprise.