I hate Mondays

[celyste.livejournal.com]

oh God. It was a Monday.

Notes from one call today (recall: tech support for cable tv)

"no picture. turned tv on. picture good."

x-posted my lj, customers_suck, techsupport

Comments

[c0c0c0.livejournal.com]

Oh My Mother Earth!! I remember when I started taking cable calls, I thought internet and AOL users were dumb...

Then came the cable calls...

[celyste.livejournal.com]

*L* It's always a shock when you find out that the AOL users are actually not the end of the earth - yeah... we do internet tech support too. *L* cabletv is stupider, but internet just takes more patience. *L*

[celyste.livejournal.com]

*L*... not a myth.

I've come to the conclusion that if it's about stupidity and computers or tv's... it really happened. And probably a couple of times *L*.

I actually had someone write "click" on their screen (right-click). urg.

[jahbulon.livejournal.com]

That's not an urban legend, it happened here two days ago. At my old place of work it happened regularly. People are that stupid.

[c0c0c0.livejournal.com]

I live in Florida, there is lots of lightning here. There are lots of power outages here. That "urban legend" has happened to me more than once.

[celyste.livejournal.com]

survival of the fittest maybe.

Think how much indoor plumbing must baffle them! *L*

[linguafranca.livejournal.com]

I've come to the conclusion that in tech support, there are no urban legends.

[sid-dslaci.livejournal.com]

"... that'll be $185, please."

[the-s-guy.livejournal.com]

Tech support should always be divided into three levels. Tech support, toad support and 'tard support. New users get Toad level unless they prove themselves competent (and get diverted to Tech) or gibbering idiots (Tard level). In the Tard level support go all the so-called 'techs' who couldn't tech their way out of a wet paper bag.

Match the solution to the problem, I say.

[celyste.livejournal.com]

I think there would have to be some sort of bonus for patience though. Can you imagine being trapped in the tard level because they were short staffed... all day long "now plug the pointy ends of the cord into the wall but make sure your fingers don't touch the metal. Got that? ok... go ahead." *L*

[jecook]

As a BOFH, I'd recommend they stick the other end of that power cord in their mouths "to improve the conductivity" of the cord. ::cackle::

But then, I'm in favor of adding chlorine to the gene pool, and requiring a license or a test in order to breed... (which is rather unpopular anymore...)

[the-s-guy.livejournal.com]

Being short staffed should be the default state for the Tard level, with any luck.

[canray.livejournal.com]

I remember those calls. Got 'em once or twice every day.

Even had to tell one person that the master remote (The one provided with the cable box) would bite them if they didn't put it down in the kitchen, so they'd turn the TV on *AT* the TV itself.