entitlement crybabies

[aylinn.livejournal.com]

I can't make this stuff up...

"Equipment in room *** is dirty & user wants them cleaned or replaced. They are complaining a computer is too slow and they have a note on it."

And apparently this isn't even one of OUR contract's machines!

*boggle*

Like tech support is supposed to come out and replace a computer because it's dusty? or has fingerprints on it?

*headdesk*

(no subject)

[jecook]

Heh. We had a minor panic situation this morning that might have involved us invoking the federal wiretap laws.

Against one of our own employees.

who has a tendancy to meddle in our affairs when said person feels that we are not doing something fast enough for their liking.

So why bother at all?

[the-s-guy.livejournal.com]

Our security system has a number of resources which can be requested (usually via a manager) to allow a person (or a position) to perform certain tasks on our network.

One of these resources gives users effective god rights over any workstation they log onto. As a result, it is regularly used and abused forty different ways by all kinds of lazy programmers who don't want to fix their crap. "Oh, just tell the user to request god rights if they get that error."

The problem is not that this level of access exists.

The problem is that the three-level approval process is so useless.

First, the user must request it themselves, or get someone else to request it for them. No-one ever refuses anyone at this time because hey, it's only a request, right?

Second, the user's manager has to approve the request "in-principle". As 99.9% of managers have no frickin' idea about anything technical, the user could put down a request reason like "I need this to chainsaw a bucket of puppies into mulch" and it would get approved.

Thirdly, it has to be approved by our central IT security team. A good move, you would think. Except that the team is perhaps four people covering twenty-five thousand users. They spend all their time clicking the "approve" button as fast as they can while watching the requests pile up in their queue.

Given the number of people who request and get these rights, I have to wonder why we bother restricting them at all.

Uh huh...

[darkblade1.livejournal.com]

You're going to bring a class action lawsuit against me and my company because we don't support your Microsoft Outlook?

I'm shaking in my boots.

Honestly, blame Microsoft. Or some other program that's interfering with it.

I can't touch it. Sorry, those are the rules here at work.

I'm sorry your internet is working, along with the incoming mail server. You just can't send mail.

Funny how it's our servers, seeing is how we've been dead...for the past 4 hours.

I'm probably enjoying the best night at work in a really long time and you have to scream your guts out in my ear.

If I'm so worthless, then please let the other 80+ customers I help on a daily basis scream like you in my ear as well. Most of them when I'm done say, "Oh that's wonderful!" or "It works, thanks PJ!"

I could fix it no problem if I was at your house, but with the attitude your showing me screaming at the top of your lungs, I wouldn't want to be 50 miles even near your house.

Thanks,

"PJ"
Your Friendly Internet Technical Support Guy.

Good thing I have two days off starting tomorrow. :)