(no subject)

[the-paco.livejournal.com]

I just talked to one of the best, most patient, and intelligent customers I've EVER spoken to. He had a route issue, which means we had to do EVERYTHING under the sun to make sure it wasn't the system, the modem, or the physical setup. We moved the modem between jacks, we switched phones, we checked network settings, we set the system up for PPPoE. We set the modem up for PPPoE. We did it all, and through it all he was just pleasant and agreeable, even when I had to put him on hold to convince the 'level 3' that I did it all and did it right. We made the trouble ticket and hopefully he'll be fixed. I made a point to tell him he's one of the best customers I've had at the end of the call.

One of the easiest hours ever.

I still feel like I'm going to snap and scream at the next person who says "It was all working BEFORE!" in a petulant little stubborn child voice, but at least the day is looking up.

I am on vacation, and I am SOOOO logging this time as time owed!

[gythiawulfie.livejournal.com]

I am on vacation this and next week. I got a call yesterday from work. My mom works at the same place, so I thought it was her... WRONG.. this is one of the most bizzare conversation about computer stuff I have had with our Sr. Graphics Person. Mind you, I know more about graphics than they do.. they don't even understand photoshop, or their Mac OR anything for that fact. Does great layout work, I will give her that, as long as its Quark and nothing else, when it comes to any other program... eyee aye ayeee, don't ask them to do a photo touch up... eeesh." (Did I mention that I am the web designer?)

Cut for lenght

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