"Your brother just said to say Hi..."

[reynardo.livejournal.com]

... says my cow-orker, and my mind boggles.

You see, my dad is the account holder of the cable internet account (I work in tech/accounting support for the company). My mum and I have full authority - my brother has none. There are reasons for this that I won't go into except to say "smart-alek younger bro". Suffice also to say that after coming home from a year overseas, my dear brother's first words to me were "Who told my parents that 400mb per month was enough data?" (My reply, delivered with just that lovely touch of superior mellifluousness one can achieve as a phone monkey, was "I'm sorry sir, you're not an authorised person on that account.")

( More family joys on the Tech Support front. )

creepy

[xdownfornowx.livejournal.com]

eerily quiet here today. everyone take the day off?

Is it just me?

[katyism.livejournal.com]

In the last couple of days, I've noticed this behavior and I know for a fact it worked 'normally' before.

I'm using firefox, and every day I visit MSN.com to alleviate boredom and check my hotmail spam account. I usually middle-click any interesting links to open them up in another Firefox tab to read later on. It used to work fine.

As of a couple days ago, though, if I middle-click any of those MSN links, they open up in a new tab AND the current tab, overwriting the page I was looking at and wanted to stay on (the whole advantage of tabbed browsing, in my opinion). I have to click Back to go back to the page I was on, blah blah blah.

Well, I thought I'd try right-clicking to get the menu to Open Link in New Tab. Guess what? A simple right-click does the same thing - opens the link in the current tab and a new one.

Basically I'm wondering if this coded into the MSN pages purposefully by Microsoft to thwart Firefox users, or if it was some sort of oversightcoincidence thing. Anyone else noticed this?

Edit: This only seems to affect MSN sites and others work fine. Also, I mistakenly said right-click opens up an extra tab. Actually it just opens the link on the current tab, but it's still annoying.

Overpaid

[boredevilperson.livejournal.com]

I started a new job a bit over a month ago working on a Windows XP migration for a good sized company. When I'm in the main offices here I'm doing a remote user and deskside support. I've come across two interesting cow-orkers. The first guy . . . We'll call him Princess . . . just bitched and moaned about everything. When we'd all have to travel he was never happy with his rental car, hotel room etc . . . I won't go into too much more detail about that one.

The better story is my other cow-orker known as Overpaid. I made a post about him a while ago here

The one that most of the people in this room will be most amused by is what went on today . . . (xposted from here)

---

Overpaid calls my coworker up . . .

Overpaid - "I reinstalled a printer driver for this lady . . . Can I close your ticket?"
Coworker - "My ticket is for an hp transfer kit . . . I'll install it later in the week. They have about 4000 more copying potential on this one"
Overpaid - "Oh . . . But I took care of the problem"
Coworker - "You installed a driver"
Overpaid - "Right"
Coworker - "A driver is different from a transfer kit"
Overpaid - "So . . . Can I close the ticket?"

And then he calls me telling me that I'm stuck in some tickets. (Remedy is a horrible piece of software) so I open the tickets and close them to fix the problem. A couple of the tickets I was actively using however . . . THEY WERE ASSIGNED TO ME!

Then a different coworker of mine noticed that his own ticket count was going down much faster than he was closing tickets . . . Overpaid was reassigning them to himself. These are tickets this guy had no clue how to work on and we know this for a fact.

Talk about incompetence in it's purest form . . .

I wish I thought of this

[greeklady.livejournal.com]

This was so good I wish I thought of it when I did helpdesk!!
**Edit, current link. Sorry folks!

http://sanitycheck.keenspace.com/

That being said, I wish to gawd our level 1 support would get off my ass. SLA wasn't up until today and I got 3 emails and a phone call asking for the damn laptop. If L1 would read the damn notes, they would see I updated it twice a day stating that facilities haven't gotten off their ass and given me a cube number to drop the system at. Kinda helps when the guy has a desk. It makes it easier to find and beat him senseless with the laptop he has been bitching about.

And it was beautiful that he comes to his desk at my lunch time and wants to know where the keys to the lock are. Gee smart guy. Had you actually been at your assigned desk, you would have gotten my little happy spiel about passwords, locks and big ol fat lip when I smacked you for being a whiney bitch! I was ever so happy to tell L1 to call him back because I am not going to do it. Last thing I need is for him to know my name, face and extension so he can harrass me in person. Thank the gawds I am behind a locked door.

Oh and if one more user calls the lab asking for his laptop, and can't remember who worked on it, well they will have to wait. Apparently me saying I haven't been in the lab all day, there are 7 laptops in stages of either being backed up on the network, being imaged or various states of repair and I don't know the status of his, isn't going to make the answer come magically out of my ass. I don't know. Call friggin help desk and ask for a status. Don't expect me to know which is yours when you can't even tell me who was working on your machine!! And saying, "Well I gave it to one of the guys there" doesn't help me. We have 10 techs. 6 are men. You need to be a bit more specific especially since I am one of the WOMEN here.

Can you tell I have had a day?

(no subject)

[infy.livejournal.com]

To the twit that called me today saying that her sound isn't working:

#1. Don't be shocked and indignant when I tell you that listening to streaming audio/video over the network is not allowed. I am not going to tell you what sites work and what don't. Buy a freakin' IPod like everyone else already if you want to listen to your music. No we will not get you a new computer because your system freezes when you listen to Yanni CDs. Serves you right for listening to that crap.

#2. Don't play the "Well, my husband works over there..." card. I am not going to bend rules for you. Apparently what he knows hasn't rubbed off at all on you. Think I give a crap? Why didn't you call him in the first place? Oh. Right. I don't blame you, he's an idiot. Shut your whiny yap already.

#3. Gee, y'know, your computer is misbehaving. No, I have no idea why it's beeping like hell. If you'd stop and shut up, AND stop trying to boot me off remote control...

#4. Sure. Blame us. Don't get upset when I point out that you shouldn't be downloading every obscure media playing program out there so you can get around the corporate firewall. I don't think 'Universal Media Player' is on our approved short-list, sorry. Yep, this certainly looks like our fault. Gosh, I don't know how we could have screwed up your PC so badly.

#5. No! You won't get into trouble at all. Certainly not. I'm just writing this note up to Corporate Security as a test of my creativity skills. The 10+ screenshots? I just got this neato capture program and I... Really now, what do you think? Blubbering about it isn't going to solve anything. Why don't you go whine to your husband? Someone will be over shortly with your pink slip. Buh bye.

Momentary rant

[sunnylioness.livejournal.com]

I haven't posted in here before, but I just had to share 2 seconds worth of whining with somebody... anybody!?!

Why is it that seemingly intelligent people, technical staff no less, would decide that they would need to go in to the server of a mission critical application and delete all files that were older then a certain date or had not been updated since X? You know, your hosts file doesn't get updated much. Neither do the core configuration files that your clients pull down. Nor do your critical system files. DO NOT, I repeat, do not "search" for anything older then 6 months (when we installed your system 12 months ago) and shift-delete it!!! You do not want to pay for me to restore your entire flipping system from backup or worse, to have a technician fly out there to do it in person because you didn't know that a .dll is important. There is nothing installed on that server that we didn't put there. No touchie!

ok, I'm better now...

Just out of curiosity ...

[nexilen.livejournal.com]

1- What exactly is your title/job/career in the wonderful world of IT support ?
2- How much do they pay you to deal with human stupidity everyday ?