Overpaid

[boredevilperson.livejournal.com]

I started a new job a bit over a month ago working on a Windows XP migration for a good sized company. When I'm in the main offices here I'm doing a remote user and deskside support. I've come across two interesting cow-orkers. The first guy . . . We'll call him Princess . . . just bitched and moaned about everything. When we'd all have to travel he was never happy with his rental car, hotel room etc . . . I won't go into too much more detail about that one.

The better story is my other cow-orker known as Overpaid. I made a post about him a while ago here

The one that most of the people in this room will be most amused by is what went on today . . . (xposted from here)

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Overpaid calls my coworker up . . .

Overpaid - "I reinstalled a printer driver for this lady . . . Can I close your ticket?"
Coworker - "My ticket is for an hp transfer kit . . . I'll install it later in the week. They have about 4000 more copying potential on this one"
Overpaid - "Oh . . . But I took care of the problem"
Coworker - "You installed a driver"
Overpaid - "Right"
Coworker - "A driver is different from a transfer kit"
Overpaid - "So . . . Can I close the ticket?"

And then he calls me telling me that I'm stuck in some tickets. (Remedy is a horrible piece of software) so I open the tickets and close them to fix the problem. A couple of the tickets I was actively using however . . . THEY WERE ASSIGNED TO ME!

Then a different coworker of mine noticed that his own ticket count was going down much faster than he was closing tickets . . . Overpaid was reassigning them to himself. These are tickets this guy had no clue how to work on and we know this for a fact.

Talk about incompetence in it's purest form . . .

Comments

[klytus.livejournal.com]

Sounds like Overpaid is under the misguided impression that he/she/it (heshit?) who actually closes the most tickets "wins".

[boredevilperson.livejournal.com]

Possibly but he can't close a ticket he can't solve . . .

[jacobine.livejournal.com]

We use Magic, which is now owned by the same folks who own Remedy. If it's anything like Magic is... argh. Hate it hate it. I have admin rights to it so I get to release all the stuck tickets myself.

[boredevilperson.livejournal.com]

Hmmmm so why not just start closing out tickets without calling people