this is why i drink...

[twitchfetish.livejournal.com]

TG: type and serial number?
Tard: i just have the serial number
TG: i need the type too
Tard: why can't youjust go from the serial number?
TG: because we need the type to know what sort of machine the s/n refers to
Tard: but i only have the serial number!
TG: we need both.
Tard: *exasperated* where does the user find it then?
TG: on a sticker on the base of the machi.....
Tard: he's not technical!
TG: erm...
Tard: i can't ask him to do that! he's just a user!
TG: it's just on a barcode sticker on the...
Tard: i'm just going to have to talk to my supervisor...i'll call you back...
TG: *headdesk*

IV

(no subject)

[boredevilperson.livejournal.com]

Yesterday a ticket comes into my queue about 3:45 pm from a sales guy saying he can't log on to our website with sales information.

I call and leave a voicemail requesting more information. I asked specifically if he was using the same login for that as he was using for one of our other systems.

Mind you I go home at 4 typically but I was in the office that day for some system reloads (bringing people from our old system to the big company's system for e-mail and stuff) so I was there a little later however I was nervously watching the clock because I had to be outta there no later than 5:15

So this guy calls and leaves a voicemail and an e-mail. Real high class writing. "Please call need on the xxxxxx website ###-###-####" *sigh*

So I call him back. This is 10 minutes after he sent the e-mail. When he picks up he starts yelling "I don't have time for this right now! I just don't have time! Can you call me back later today?" I look at the clock and it's now 4:58. I said to him "No I can't I do need to leave at some point today. If you don't have time to troubleshoot this with me now then it is going to have to wait until tomorrow" After he tried to argue a bit and I wasn't budging he said fine and we hung up. I must've said "What an asshole" louder than I thought because one of my coworkers came in to ask what was going on lol He agreed with how I handled the situation too.

Usually I'd sympathize with people and would do anything to help (honestly I could've said, if you can still be there by 6:30 or 7 I'll call you from home and we'll work this out then) but honestly when you're yelling at me and telling me you have an emergency that you have no time to work on yet I'm supposed to drop everything for it . . . Fuck you. You are NOT high enough on the food chain for me to kiss your ass. Besides I'm out of here at the end of the month anyway.

I still did what I could to help him. Since I couldn't do any real troubleshooting and see if he was using the right login even I just went ahead and changed his password and then sent him an e-mail with the correct login and password before I ran out the door.

He responds via e-mail at 5:30pm last night. "Did not even need a password to get in, probably due to same day log in. I will try in morning and let you know. Thanks for the quick help"

I don't know if that means he tried to get in again and it just worked, if it wasn't prompting him for a password anymore or what. *sigh*

Furthermore I never heard back from him today. 2 pm rolls around and I sent him an e-mail basically saying that I assume that everything is working ok as of this morning and if I do not hear back from him by days end I will go ahead and close the ticket out. We'll see what he does. Probably won't make an attempt to let me know what happened but I'll hear back from him next week saying it's still not working.

(no subject)

[dpaul007.livejournal.com]

I sent this via our Help Desk internal chat:

"Know when you've been on a call too long? When you type the word "submit" in your trouble call work log and you actually type 'sumbitch.'"

2nd one for the day

[boredevilperson.livejournal.com]

This lady places a ticket and says she needs access to something. As far as I can tell she already has it.

So I call her and get her voicemail. "Hi I'm looking at your login and you appear to already have access to input vendors using this menu call. I'm not quite sure what you're looking to do. Please give me a call back with further information"

I get a call back about two hours later. She gets voicemail "Hi, give me a call"

I call her back, get voicemail. "Hello again, we appear to be playing phone tag. I'm still not quite sure what you're trying to do. Based on what I'm seeing you already have access to input vendors using this menu call. If you could please call me back with further information so I can help you it would be greatly appreciated."

I HATE it when you ask someone a question in their voicemail then when they call back all they say is "Call me" How hard is it to spend 30 seconds and give a brief description of what you're trying to do?

Just one more month. One more month . . .