this is why i drink...

[twitchfetish.livejournal.com]

TG: type and serial number?
Tard: i just have the serial number
TG: i need the type too
Tard: why can't youjust go from the serial number?
TG: because we need the type to know what sort of machine the s/n refers to
Tard: but i only have the serial number!
TG: we need both.
Tard: *exasperated* where does the user find it then?
TG: on a sticker on the base of the machi.....
Tard: he's not technical!
TG: erm...
Tard: i can't ask him to do that! he's just a user!
TG: it's just on a barcode sticker on the...
Tard: i'm just going to have to talk to my supervisor...i'll call you back...
TG: *headdesk*

IV

Comments

[cmdrproteus.livejournal.com]

Haha, I love how reading numbers off a barcode sticker is considered TOO technical to perform!

[gholam.livejournal.com]

I guess that's why IBM always put machine type and serial number on the same sticker.

[twitchfetish.livejournal.com]

yeah...it's rare, but it's possible for 2 machines to have the same s/n but different types...

stupid users...it's on the same sticker, in a line.

type xxxx-abc s/n xx-abcdef yy/mm

how hard is it? really?

IV

[gholam.livejournal.com]

About as hard as inserting a D-Sub15 plug the correct way - and not flippted around (with predictable consequences).

Well...

[rileydag.livejournal.com]

...I had a user read me the barcode once, "big bar, big bar, little bar, little bar,...etc..."

Yeah, I had fun with that one....

[joeshamo.livejournal.com]

ugh, people are shameful