Y'all might like this

[cumaeansibyl.livejournal.com]

My boyfriend has worked for our college's residential tech support department for going on three years now. Due to our student body's near-complete failure to understand the concept of up-to-date virus software, the school has gone ahead and purchased a site license for Norton. Everyone gets a copy except Linux and Mac folk, who aren't really a problem.

If your computer gets infected, and the techs find that you don't have Norton installed or that your virus definitions are more than two weeks out of date, you will be fined $100. Yeah. One hundred dollars.

On the one hand, we're all weirded out that the administration would step into this and worried about all the shit we're going to get for it. On the other hand... well, damn, that'll learn 'em to leave their computers unprotected! It's a dilemma, to be sure.

(no subject)

[ororo.livejournal.com]

and now I understand when to use the sentence, "Lord knows, momma tried."


Me: Thank you for calling My Company. Are you calling about the outage? (note: there's a message on the phone triage saying we are experiencing technical difficulties at this time)

Caller: No, I'm calling because I can't log in.





x-posted from my journal to dot_crankiness to techsupport

(no subject)

[fuzzyr.livejournal.com]

I have a few Gmail invites to give to my fellow techsupport people.

(no subject)

[justsomegurl.livejournal.com]

"PC Tech" with "PC repair company" calling in for help. Apparently the user is not the one who is putting in the email address instead of the username, he is. I instructed him to use the first part of the email address only for the username. The last attempt to connect showed up on our dialup radius with the password and username as the same thing. Told him the correct password and the correct username. He will try again. Also, needed our mail servers.

This guy called up after 10 failed attempts to connect this woman's computer. Each and everytime he has something wrong with the username and password. Come on, how hard is it? Maybe write it down??

Hrm..

[dmsalem00.livejournal.com]

So I finally did it. I upgraded to Win2K.

For those of you who know me, this is a big thing. I've been a staunch supporter of Windows ME for quite some time. Yes, you heard right.

Gotta say though, after I got over the hurdle of 2K being confused about an onboard video and a PCI video card on the same machine, it's pretty speedy. Bare-bones, so to speak. That, and I only had to load one driver after installation.

Nice. Well, welcome me into the modern age, everyone..

x-posted to my journal and techsupport