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Nov. 17th, 2004 08:40 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ex-deliveryboy.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryActual case notes:
couldnt send email. stated he was using Outlook 2003 Pro, however what he was reading off didn't make any sense. 15 minutes into the call, he stated he was using Mozilla Thunderbird. Then asked if the email address had to be correct or would that cause errors. He fixed the email address, and it worked.
couldnt send email. stated he was using Outlook 2003 Pro, however what he was reading off didn't make any sense. 15 minutes into the call, he stated he was using Mozilla Thunderbird. Then asked if the email address had to be correct or would that cause errors. He fixed the email address, and it worked.
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no subject
Date: 2004-11-18 06:37 am (UTC)or...
DSL light flashing
Got cust to check if DSL cable from modem was connected to wall socket
Cust advises modem is not connected
Adv cust to connect modem to wall socket
Connection works
Cust happy