Support Details

[agmlego.livejournal.com]

Found this site [supportdetails.com] today on StumbleUpon. Looks like a vaguely interesting tool for those lusers who cannot tell the difference between OS X and XP. Of course, it does require an internet connection, a working browser, and scripts enabled, but it could prove useful. Even has fields to send the details to an email address.

I swear this just happened.

[tauren-wardrums.livejournal.com]

I get a call from a customer wanting to know about his dial-up account. He'd previously brought in his computer and asked me to "set it up so I can get on the internet," which was a simple Dial-Up Networking config on a Windows 98 box. Script-style, for your viewing pleasure.

CG = Clueless Guy
Me = *waves*

CG: Yeah, I can't get on the internet. When I go to connect there's this thing that says "default".
Me: Sir, you need to change where it says "Default" to the username you registered with $isp.
CG: Okay, thank you.

Ten minutes go by, phone rings again, manager answers and then hands it off to me because the guy asked for me specifically. I hate it when they do that.

Me: This is Tag.*
CG: Yeah, I know I'm doing something stupid. It keeps saying "Check your password."
Me: *headdesk* Sir, you need to talk to $isp_company and verify your password with them.
CG: Oh. Okay, thanks!

O_O WTF? I told him when he picked his computer up that he needed to check with his ISP. Are people intentionally this forgetful?

* I don't actually use my nickname at work. But I don't use my real name on the interwebs. It's a fair compromise, I think.

Illiteracy!

[crazycatlady.livejournal.com]

Today, I was asked by a secretary if I knew how to read because she couldn't locate the print or back button in IE8. I don't get it either. Of course, since I'm apparently illiterate, I don't even know if this post makes any sense whatsoever.