Half of the people you know are below average.

[tanamiya.livejournal.com]

Yes, sir. I have verified a problem with your disk drive. No, sir, I won't be giving you a new laptop. Yes, sir. I'm aware that HP has released a service advisory on the motherboards of this particular model. No, sir, a service advisory is not a recall, and does not grant you a new laptop. Yes, sir, your extended warranty will cover this repair. No, sir, the extended warranty doesn't come in to play if you've had to bring in your computer for software problems -- I loaded VLC on your computer, for free, because the alternative was to erase everything and charge you money for that. No, sir, that still wouldn't count as a major hardware repair, nor would it qualify you for a new laptop.

Yes, sir, it is a sound decision to never shop with us again, and shove your laptop up our manager's behind if our dedicated laptop repair team does not fix your issue.

As an aside: why would threatening to never shop with us again make me want to help you more? You've declared your intent, and I'm not going to (and certainly not authorized) to give you a brand new laptop right after saying so. If anything, I'm less inclined to help you, because I know you're either not going to return for more business, or you're a lying sack grasping for straws to try and make me change my mind. Which I'm not authorized to do anyway.

I drown my sorrows in Dr. Pepper. The Doctor knows how to make everything bad go away.