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tauren-wardrums.livejournal.comGuy came in the other day. Come to find out, he works for the Georgia Bureau of Investigation's local crime office. Bear this in mind throughout everything I'm about to tell you.
He ordered a virus removal. Okay, standard procedure, even the best antivirus programs miss things, right? Except he had Norton 360. What I call "The Norton Virus". Yeah, it's that bad. I had to remove it before I could even run ComboFix; that's how horrible and useless Norton is. Oh, and did I mention that he had McAfee on there as well? Yeah, that pretty much sums it up.
End of the day comes round, virus removal's done, guy wants a DVD burner. So I install one. Test it. Confirm it. Send it off. We get a hundred bucks, hooray. He calls me back Friday (the day after), says his DVD burner is doing...nothing. It keeps sending back the "Invalid Function" code. I tell him to bring it back in.
Edited for accuracy!Now, for any of you who've ever gotten the "Drive is not accessible: Invalid Function" error code, and I'm sure most of you who've gotten it have gotten it on a Dell, you know what I'm about to say. The rest of you, pay attention. The next paragraph contains a lesson for the newbies and those of you who haven't discovered this yet. You might want to copy it down for later.
This is a common problem with WIndows computers. I've only ever seen it on a Dell, but I've been informed that it's happened on other machines as well. It basically turns your drive into an unrecognized thing. To fix it you have to go into the registry and locate the following path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. In there, delete the upper and lower filter entries. That's it. Simple fix.
So I fix the guy's computer and send it on its way this afternoon. He calls back as I'm closing the store. I've locked the door, the drawer is counted, it's five minutes after six (we close at six) and the phone rings. He leaves a message.
"Am I supposed to install these Windows Updates?" He then proceeds to describe the AVG system tray icon, which is completely unrelated.
These are the people protecting us. I'm sure glad my safety is in their hands. *shudder*
He ordered a virus removal. Okay, standard procedure, even the best antivirus programs miss things, right? Except he had Norton 360. What I call "The Norton Virus". Yeah, it's that bad. I had to remove it before I could even run ComboFix; that's how horrible and useless Norton is. Oh, and did I mention that he had McAfee on there as well? Yeah, that pretty much sums it up.
End of the day comes round, virus removal's done, guy wants a DVD burner. So I install one. Test it. Confirm it. Send it off. We get a hundred bucks, hooray. He calls me back Friday (the day after), says his DVD burner is doing...nothing. It keeps sending back the "Invalid Function" code. I tell him to bring it back in.
Edited for accuracy!Now, for any of you who've ever gotten the "Drive is not accessible: Invalid Function" error code, and I'm sure most of you who've gotten it have gotten it on a Dell, you know what I'm about to say. The rest of you, pay attention. The next paragraph contains a lesson for the newbies and those of you who haven't discovered this yet. You might want to copy it down for later.
This is a common problem with WIndows computers. I've only ever seen it on a Dell, but I've been informed that it's happened on other machines as well. It basically turns your drive into an unrecognized thing. To fix it you have to go into the registry and locate the following path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. In there, delete the upper and lower filter entries. That's it. Simple fix.
So I fix the guy's computer and send it on its way this afternoon. He calls back as I'm closing the store. I've locked the door, the drawer is counted, it's five minutes after six (we close at six) and the phone rings. He leaves a message.
"Am I supposed to install these Windows Updates?" He then proceeds to describe the AVG system tray icon, which is completely unrelated.
These are the people protecting us. I'm sure glad my safety is in their hands. *shudder*
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